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The backup process completed, but 1 error occurred.

Discussion in 'Data Protection' started by yoachan, Jan 2, 2016.

  1. yoachan

    yoachan Well-Known Member

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    Dear all,

    I've been noticing that my cpanel backup (new backup, not legacy) completed with error. I got email stating that: The backup process completed, but 1 error occurred. And here's what inside of the email.

    Code:
    [2016-01-02 03:57:25 +0700] (26287823 bytes) user_dbname[2016-01-02 03:57:26 +0700] warn [backup] The command “/usr/local/cpanel/bin/cpuwatch” failed because of an error: The “/usr/local/cpanel/bin/cpuwatch” command (process 22391) reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Backup/Utility.pm line 216.
    Cpanel::Backup::Utility::__ANON__(Cpanel::Exception=HASH(0x3365c28)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103
    Try::Tiny::try(CODE(0x330d8a8), Try::Tiny::Catch=REF(0x334d170), Try::Tiny::Finally=REF(0x335d298)) called at /usr/local/cpanel/Cpanel/Backup/Utility.pm line 226
    Cpanel::Backup::Utility::cpusystem(Cpanel::Backup::Utility=HASH(0x30dbfe8), "pkgacct", "user", "/backup/cpbackup/2016-01-02/accounts", "backup") called at /usr/local/cpanel/bin/backup line 1149
    bin::backup::backup_accounts("/backup/cpbackup/2016-01-02/accounts") called at /usr/local/cpanel/bin/backup line 578
    bin::backup::__ANON__() called at /usr/local/cpanel/bin/backup line 585
    bin::backup::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
    eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
    Try::Tiny::try(CODE(0x32d5540), Try::Tiny::Catch=REF(0x330d170)) called at /usr/local/cpanel/bin/backup line 595
    bin::backup::_process_backups(HASH(0x306e148)) called at /usr/local/cpanel/bin/backup line 322
    bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 101
    [2016-01-02 03:57:26 +0700] warn [backup] Failed to back up account “user”. at /usr/local/cpanel/bin/backup line 1160.
    Can anyone point me out about whats goin on? I really don't understand about what happening. As far as I know, database "user_dbname" has no table locked or error in it...

    Any help appreciated.

    Regards,

    Yoachan
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Could you try manually backing up this account to see if the issue is reproducible? EX:

    Code:
    /scripts/pkgacct $username
    Thank you.
     
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