The backup process completed, but 2 errors occurred.

[Havri]

Hello,

We started having trouble with cPanel backups on multiple servers. Because of this error, the backup directories don't get pruned (although I know that can be controlled, but I don't want to change it, as that might leave only corrupted backups for some users). Looking at the logs, I see the following:

[2017-10-28 09:12:28 +0300] info [backup] checking backup for my_cpanel_user
[2017-10-28 09:12:28 +0300] info [backup] Backups ARE enabled for my_cpanel_user
[2017-10-28 09:12:28 +0300] info [backup] Calling pkgacct under cpuwatch to backup user “my_cpanel_user”
[2017-10-28 09:12:28 +0300] pkgacct started.
[2017-10-28 09:12:28 +0300] pkgacct version 10 - user : my_cpanel_user - tarball: 1 - target mysql : default - split: 0 - incremental: 0 - homedir: 1 - mailman: 1 - backup: 1 - archive version: 3 - running with uid 0
[2017-10-28 09:12:28 +0300] pkgacct using '/usr/local/cpanel/3rdparty/bin/pigz -1 --processes 4 --blocksize 4096 --rsyncable' to compress archives
[2017-10-28 09:12:28 +0300] pkgacct working dir : /backup/2017-10-28/accounts/my_cpanel_user
[2017-10-28 09:12:28 +0300] Copying Reseller Config...[2017-10-28 09:12:28 +0300] Done
[2017-10-28 09:12:28 +0300] Copying Suspension Info (if needed)...[2017-10-28 09:12:28 +0300] Done
[2017-10-28 09:12:28 +0300] Copying SSL certificates, CSRs, and keys...[2017-10-28 09:12:45 +0300]
[2017-10-28 09:12:45 +0300] warn [backup] (XID cy6gu3) “/usr/local/cpanel/bin/pkgacct” reported error code “1” when it ended:  at /usr/local/cpanel/Cpanel/Backup/Utility.pm line 225.
        Cpanel::Backup::Utility::__ANON__(Cpanel::Exception::ProcessFailed::Error=HASH(0x1813ee8)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 119
        Try::Tiny::try(CODE(0x18177b0), Try::Tiny::Catch=REF(0x1817f18), Try::Tiny::Finally=REF(0x1813bd0)) called at /usr/local/cpanel/Cpanel/Backup/Utility.pm line 235
        Cpanel::Backup::Utility::cpusystem(Cpanel::Backup::Utility=HASH(0x23cfa88), "pkgacct", "my_cpanel_user", "/backup/2017-10-28/accounts", "backup") called at /usr/local/cpanel/bin/backup line 1530
        bin::backup::backup_accounts("/backup/2017-10-28/accounts") called at /usr/local/cpanel/bin/backup line 770
        bin::backup::__ANON__() called at /usr/local/cpanel/bin/backup line 777
        bin::backup::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 98
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 89
        Try::Tiny::try(CODE(0x2493438), Try::Tiny::Catch=REF(0x24e3d38)) called at /usr/local/cpanel/bin/backup line 787
        bin::backup::_process_backups(HASH(0x231a0b0)) called at /usr/local/cpanel/bin/backup line 329
        bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 108
[2017-10-28 09:12:45 +0300] warn [backup] Failed to back up account “my_cpanel_user”. at /usr/local/cpanel/bin/backup line 1534.
        bin::backup::backup_accounts("/backup/2017-10-28/accounts") called at /usr/local/cpanel/bin/backup line 770
        bin::backup::__ANON__() called at /usr/local/cpanel/bin/backup line 777
        bin::backup::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 98
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 89
        Try::Tiny::try(CODE(0x2493438), Try::Tiny::Catch=REF(0x24e3d38)) called at /usr/local/cpanel/bin/backup line 787
        bin::backup::_process_backups(HASH(0x231a0b0)) called at /usr/local/cpanel/bin/backup line 329
        bin::backup::run("bin::backup") called at /usr/local/cpanel/bin/backup line 108

This error now appears on multiple servers. Is there something that I should check for the specific users that are getting this error during the backup process?

Thank you.

 

[cPanelMichael]

Hello,

I'm not seeing anything in the logs that indicate the specific reason backups for those accounts are failing. Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.