The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

The backup was not able to be completed...

Discussion in 'Data Protection' started by Jonathan Balmant, May 22, 2015.

  1. Jonathan Balmant

    Jonathan Balmant Member

    Joined:
    May 22, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Belo Horizonte
    cPanel Access Level:
    Root Administrator
    Hello everyone.
    I'm having trouble creating backups on my server (CentOS 6). Every day at 6 am I getting a message saying "The backup was not able to be completed because it timed out waiting for / scripts / cpbackup to finish."

    I checked via SSH that there is a backup running indefinitely since February with the command "ps faux | grep cpbackup". I killed the backup process and forced a new backup with the command "/ scripts / cpbackup --force" but the new backup is generating indefinitely and I keep getting the message "The backup was not able to be completed ..."

    I do not know what to do. Attached is information from February processes along with your log, and also the processes that are currently locked.
    aquariunweb.com.br/server/Erro%20de%20Backup.png
    aquariunweb.com.br/server/Erro%20de%20Backup%202.png
     
    #1 Jonathan Balmant, May 22, 2015
    Last edited by a moderator: May 22, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,657
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Is there any reason you prefer to use the legacy backup system instead of the new backup system? You can force a generation of backups with the new backup system via:

    Code:
    /usr/local/cpanel/bin/backup --force
    Thank you.
     
    #2 cPanelMichael, May 22, 2015
  3. Jonathan Balmant

    Jonathan Balmant Member

    Joined:
    May 22, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Belo Horizonte
    cPanel Access Level:
    Root Administrator
    I did not know there was another way to create a backup. I can set this up to run automatically on the "Main >> Backup >> Backup Configuration" am I correct?

    Right now I'm running it, and if you give a problem I return here.

    Thank you!
     
    #3 Jonathan Balmant, May 23, 2015
  4. Jonathan Balmant

    Jonathan Balmant Member

    Joined:
    May 22, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Belo Horizonte
    cPanel Access Level:
    Root Administrator
    Same defect that the legacy :(
    aquariunweb.com.br/server/Erro%20de%20Backup%203.png
     
    #4 Jonathan Balmant, May 24, 2015
    Last edited by a moderator: May 24, 2015
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,657
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    You can either reduce the server load, or increase the load threshold via the following option under "Stats and Logs" in "WHM Main >> Server Configuration >> Tweak Settings":

    "Extra CPUs for server load"

    Per it's description, this is the load average above the number of CPUs at which cpuwatch, cpanellogd, backups, and CPU stats consider the system to be in a critical load state. For example, a server with 4 physical CPUs and a value of 2 in this field will be considered “critical” in these cases once the load reaches 6.

    Thank you.
     
    #5 cPanelMichael, May 26, 2015
  6. Jonathan Balmant

    Jonathan Balmant Member

    Joined:
    May 22, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Belo Horizonte
    cPanel Access Level:
    Root Administrator
    Not quite know why he returned to work, but I have disabled the Mod Security 2 and made a change in my.cnf who was with the max_allowed_packet equal to 2048M and moved to 500M . Now it is operating normally.

    Thank you
     
    #6 Jonathan Balmant, May 27, 2015
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,657
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    It's possible that modification reduced your server load, which allowed backups to proceed.

    Thank you.
     
    #7 cPanelMichael, May 27, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - backup able completed
  1. savastgfx

    Backup configuration warning: NOTE: Filesystem quotas are enabled.

    savastgfx, Jun 11, 2017, in forum: Data Protection
    Replies:
    2
    Views:
    61
    Infopro
    Jun 12, 2017
  2. toxxreport

    Unable to use backup user selection

    toxxreport, May 25, 2017, in forum: Data Protection
    Replies:
    1
    Views:
    116
    cPanelMichael
    May 26, 2017
  3. AdamMir

    How to disable homedir from backup?

    AdamMir, May 22, 2017, in forum: Data Protection
    Replies:
    1
    Views:
    68
    Infopro
    May 22, 2017
  4. Sujoy Dhar

    Enable backup on daily schedule?

    Sujoy Dhar, Apr 24, 2017, in forum: Data Protection
    Replies:
    2
    Views:
    167
    Infopro
    Apr 25, 2017
  5. Webuser

    SOLVED Full cPanel backup disabled

    Webuser, Dec 15, 2016, in forum: Data Protection
    Replies:
    1
    Views:
    435
    cPanelMichael
    Dec 15, 2016

Share This Page