The Conection has timed out??

Operating System & Version
CentOS 7
cPanel & WHM Version
ultimate

Clemenzas

Member
Jan 16, 2021
5
0
1
Spain
cPanel Access Level
Website Owner
Hello ,

I live in Spain. I have a friend who lives in Romania. I have given him access to a CPANEL account and to a website hosted in CPANEL, but he has access problems.

I have added his IP to the WHM firewall whitelist. Now he can see the website, but it is impossible to access CPANEL or WP-ADMIN of the website (wordpress).

The error is always the same "The Connection has timed out".

I don't know what to do anymore, does anyone know what could be the problem?
 

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kodeslogic

Well-Known Member
Apr 26, 2020
183
55
103
IN
cPanel Access Level
Root Administrator
I understand your concern so I said to disable it temporarily. After disabling it temporary your friend can access the cpanel and wp-admin then firewall rules must be checked.
You can immediately enable the firewall after this testing is done.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
2,984
378
213
cPanel Access Level
Root Administrator
Disabling the firewall while that user performs the test would only take a few seconds if you coordinate this work together, and that would be the easiest thing to test.

You could also have that user try and connect to the different ports on the system using telnet from their local machine, as that could determine a network issue on their end.

You may also want to check the cPHulk tool on the machine since the access seems to be limited to certain services for that user.
 
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