"The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests."

mvandemar

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Jun 17, 2006
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Apparently this was an issue a couple of years ago, anyone know why it might be happening again? Thanks.

-Michael
 

WCAndrew

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I am having the same problem. It is quite urgent because of so many problems suddenly today with LetsEncrypt.

I am guessing it is overloaded because of the people changing away from LetsEncrypt to Cpanel certs.

Any updates please?
 

cPRex

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WCAndrew

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Re: "It would be best to keep an eye on the main thread here..."

That is unrelated to this, which is "The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests."

My server is being allowed only four certificated per day. I am not using LetsEncrypt.

Is it possible to post here when this is fixed please?
 

vacancy

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Isn't this service only for cpanel customers?

Why can't cpanel provide certificates in such an emergency against increasing license costs?

Does the company have a description?

Is that the reward for the license fees we pay?
 

cPRex

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@WCAndrew - the issue is definitely related, as so many customers are reaching out to Let's Encrypt that there are rate limits being hit.

@vacancy - we totally can, but some users prefer Let's Encrypt for various reasons. Switching to the cPanel/Sectigo provider has resolved the issue for all users that have made the switch, as far as I'm aware.
 

Metro2

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I've been using Sectigo ever since it was introduced, have never used Let's Encrypt, and I'm recently encountering the “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests" issue as well.

Previous to today, the last new customer account I created was on October 13th and the Sectigo / AutoSSL was complete within 90 seconds as per usual.

Just today (Oct 25th) after updating to cPane/WHM 98.0.10 - I added a new customer account and it's been sitting in “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests" status for over 30 minutes (definitely unusual).

Sectigo shows all is well on their end, so it would seem there's something going on with cPanel AutoSSL.
 

Metro2

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May 24, 2006
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I've been using Sectigo ever since it was introduced, have never used Let's Encrypt, and I'm recently encountering the “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests" issue as well.

Previous to today, the last new customer account I created was on October 13th and the Sectigo / AutoSSL was complete within 90 seconds as per usual.

Just today (Oct 25th) after updating to cPane/WHM 98.0.10 - I added a new customer account and it's been sitting in “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests" status for over 30 minutes (definitely unusual).

Sectigo shows all is well on their end, so it would seem there's something going on with cPanel AutoSSL.
Update - restarting Apache and PDNS seems to have "kicked the tires" so to speak (usually I think to do so just in case, but didn't this time), and now it's working as expected - new certificate completed within 30 seconds of re-running Manage AutoSSL > Check "username".
 

cPanelAnthony

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Update - restarting Apache and PDNS seems to have "kicked the tires" so to speak (usually I think to do so just in case, but didn't this time), and now it's working as expected - new certificate completed within 30 seconds of re-running Manage AutoSSL > Check "username".
Thank you for the update! It's good to know that restarting the nameserver fixed the issue.
 

Metro2

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@cPanelAnthony thank you for asking. I meant to come back here and post that the issue stopped but I got sidetracked with deadline account/site setups, sorry. This may be a coincidence, but this time after trying just restarting a couple services like PDNS etc.. which seemed to "kick the tires" last time and resolve the issue, this time I was able to get to work by just re-running upcp. Strange, because upcp had already run just a few hours earlier and was already updated the latest Release Tier version. So either running upcp (not forced) somehow made a difference, or there was a temporary problem that happened to resolve itself while I was running upcp.
 
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