The cPanel Store is processing the hostname certificate request

Mugoma

Well-Known Member
Aug 1, 2016
74
4
8
Nairobi
cPanel Access Level
Root Administrator
Hello,

Since about a week ago we're getting a lot messages about jobs we know nothing about. e.g.

Subject: Output from your job 525

Message:
The cPanel Store is processing the hostname certificate request.
The system will check the cPanel Store again the next time that
'/usr/local/cpanel/bin/checkallsslcerts' runs.

What is causing these and how can they been fixed?

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Message:
The cPanel Store is processing the hostname certificate request.
The system will check the cPanel Store again the next time that
'/usr/local/cpanel/bin/checkallsslcerts' runs.
Hello,

Information about the free cPanel-signed hostname SSL certificate is documented at:

Free cPanel-Signed Hostname Certificate - cPanel Knowledge Base - cPanel Documentation

You should only receive that notification after a new hostname SSL certificate is needed on the system. Could you verify if these messages are delivered in cases where's there wasn't a recent change to the server's hostname?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Could you open a support ticket using the link in my signature so we can take a closer look at the affected system? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Any news on this? We have also been receiving the same messages for a few weeks every night. Our service SSL certs are expiring in 12 days.
Feel free to open a support ticket so we can take a closer look and see why the validation is failing.

Thank you.