SOLVED The cPanel Store returned an error (X::TemporarilyUnavailable)

ljj3

Well-Known Member
Nov 7, 2014
53
5
58
cPanel Access Level
Reseller Owner
On service cert renewal last night on 2 machines:

The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID yhjh8r) The cPanel Store returned an error (X::TemporarilyUnavailable) in response to the request “POST ssl/certificate/whm-license/90-day”: We were unable to process your request. Please try again later.
 
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Steini Petur

Well-Known Member
Apr 24, 2016
99
25
68
Iceland
cPanel Access Level
Root Administrator
Hi,

It's just a temporary issue somewhat check my reply


I ran the same thing 3-4times until I got through to the cpStore
 

ljj3

Well-Known Member
Nov 7, 2014
53
5
58
cPanel Access Level
Reseller Owner
Happened again last night....

What is the manual workaround?
 

ljj3

Well-Known Member
Nov 7, 2014
53
5
58
cPanel Access Level
Reseller Owner
Happened again last night....

What is the manual workaround?
Ok - the 30/3 day service cert issue....

Perform all 3 commands if it fails or just the last one?
 

ljj3

Well-Known Member
Nov 7, 2014
53
5
58
cPanel Access Level
Reseller Owner
mine expire at midnight - so should I start pounding away or wait till evening when load is lighter?
 

kgs

Well-Known Member
Dec 15, 2020
50
5
8
USA
cPanel Access Level
Root Administrator
We're getting this, too. Second day in a row.

The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID 7hru39) The cPanel Store returned an error (X::TemporarilyUnavailable) in response to the request “POST ssl/certificate/whm-license/90-day”: We were unable to process your request. Please try again later.
 

ljj3

Well-Known Member
Nov 7, 2014
53
5
58
cPanel Access Level
Reseller Owner
Just try manually - third time it worked....
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
13,382
2,106
363
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Root Administrator
You can run AutoSSL manually through WHM >> Manage AutoSSL for each user, or you can run the /usr/local/cpanel/bin/autossl_check command with either of these two options:

Code:
/usr/local/cpanel/bin/autossl_check --username
OR
/usr/local/cpanel/bin/autossl_check --all
 
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kgs

Well-Known Member
Dec 15, 2020
50
5
8
USA
cPanel Access Level
Root Administrator
Thank you @cPRex

Perhaps I'm not understanding the warning, then.

For the past 2 days, the server has sent me an email with the warning I posted earlier. "The system failed to acquire a signed certificate from the cPanel Store" etc.

However, for the last 2 days, when I check the AutoSSL logs in WHM, there are logs there with timestamps more than 6 hours after the email warnings, and the log is filled with success TLS statuses. (As far as I can tell, the only ones that are on-error are for domains no longer on the server, which should be removed.)

So, what does all that mean? Thanks!
 

kgs

Well-Known Member
Dec 15, 2020
50
5
8
USA
cPanel Access Level
Root Administrator
Hey @cPRex we got that email warning again. I noticed that our server's main certificate expires on Feb 25, 2022. Could that be the certificate the server is trying to renew? How far in advance does the server try to renew that certificate?

Anyway, I opened a ticket as you suggested. #94413175

Thanks!
 

horizon2021

Active Member
Jan 31, 2021
41
3
8
USA
cPanel Access Level
Root Administrator
I'm also seeing this behavior on a server 5-days in a row now during the nightly cron the same as the first post:
The cPanel Store returned an error (X::TemporarilyUnavailable) in response to the request “POST ssl/certificate/whm-license/90-day
 

Reado

Well-Known Member
Sep 8, 2009
251
13
68
United Kingdom
cPanel Access Level
Root Administrator
AutoSSL is failing and some of our SSL certificates have now expired as a result!

This error appears in the AutoSSL logs for the domains that have expired:

"The response to the HTTP (Hypertext Transfer Protocol) “POST” request from “https://store.cpanel.net/json-api/ssl/certificate/free” indicated an error (500, Internal Server Error): <!DOCTYPE HTML PUBLIC "-//IETF/…"

EDIT: Now getting "9:41:41 AM The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later."
 
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