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The cPanel & WHM update process failed

Discussion in 'General Discussion' started by Israel_Paya, Nov 26, 2015.

  1. Israel_Paya

    Israel_Paya Well-Known Member

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    I am receiving a message everyday with the following information:

    Code:
    
    The cPanel & WHM update process failed for the following reason:
    The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1448495101.log` command failed and exited with the code “255” (signal = 0)
    
    Update log preview:
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (7173) at Thu Nov 26 00:45:01 2015
    [2015-11-26 00:45:01 +0100] Detected cron=1 (cron mode set from command line)
    [2015-11-26 00:45:01 +0100] 1% complete
    [2015-11-26 00:45:01 +0100] Running Standardized hooks
    [2015-11-26 00:45:01 +0100] 2% complete
    [2015-11-26 00:45:01 +0100] mtime on upcp is 1445295029 (Tue Oct 20 00:50:29 2015)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (7175) at Thu Nov 26 00:45:02 2015
    [2015-11-26 00:45:02 +0100] Detected version '11.52.1.2' from version file.
    [2015-11-26 00:45:02 +0100] Running version '11.52.1.2' of updatenow.
    [2015-11-26 00:45:02 +0100] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc
    [2015-11-26 00:45:02 +0100] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc
    [2015-11-26 00:46:02 +0100] ***** FATAL: Unable to retrieve tier version info: timeout
    [2015-11-26 00:46:02 +0100] The Administrator will be notified to review this output when this script completes
    => Log closed Thu Nov 26 00:46:02 2015
    [2015-11-26 00:46:03 +0100] 17% complete
    [2015-11-26 00:46:03 +0100] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1448495101.log` failed, exited with code 255 (signal = 0)
    
    
    Is this a big problem? How can I solve this, please?

    Thank you for your help.

    Regards.
     
    #1 Israel_Paya, Nov 26, 2015
    Last edited by a moderator: Nov 26, 2015
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    I think it's temporary issues with the cPanel mirrors, can you please give a try again and check your /etc/resolv.conf file if you are facing same issues with the cPanel update process.
     
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  3. Israel_Paya

    Israel_Paya Well-Known Member

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    Thank you so much for your prompt reply. How can I check the /etc/resolv.conf file?
     
  4. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Arr you still getting same issues with cPanel update process ?

    You have root access of your server so login your server through SSH with the root user and try with the following command.

    Code:
    /etc/resolv.conf
    In this file you will have to update correct server resolver. You will get your server resolver details from your server provider.
     
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  5. Israel_Paya

    Israel_Paya Well-Known Member

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    Hello,

    Yes, I am still getting the issue.

    I will check the /etc/resolv.conf file and let you know.

    Thank you so much.
     
  6. Israel_Paya

    Israel_Paya Well-Known Member

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    Hello,

    The server provided said to me the following:

    The mirror that is configured to update cpanel no longer works.
    /etc/cpsources.conf

    And replace the server which is indicated by:
    httpupdate.cpanel.net

    This is probably httpupdate48.cpanel.net currently shown.

    What shall I do then?

    Thank you so much.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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  8. Israel_Paya

    Israel_Paya Well-Known Member

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    Thank you so much indeed.
     
  9. rhm.geerts

    rhm.geerts Well-Known Member

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    Looks like cpanel mirrors are having issue's rather often lately.
    I'm having the same problem about twice a week. The other times updates work without any problems.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Are you utilizing specific mirrors in the /etc/cpsources.conf file?

    Thank you.
     
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