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The cPanel & WHM update process failed

Discussion in 'General Discussion' started by Matthew Wilcox, Feb 5, 2016.

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  1. Matthew Wilcox

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    Been getting this error for many weeks on one of our VM's, specifically:

    [2016-02-02 21:13:09 +0000] ***** FATAL: Failed to download updatenow.static from server: The system cannot update the /var/cpanel/sysinfo.config file. at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 101.

    It's obvviously unable to download one of the required updated from a cPanel server somewhere - but I have no idea how to fix this issue (or why it occurred in the first place, our other VMs running the same OS and WHM/cPanel seem unaffected).
     
  2. cPanelKenneth

    cPanelKenneth cPanel Development
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  3. Matthew Wilcox

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    EDIT: Found the create account link, duh. Sorry.

    What would my login for that be? Apparently not my forum account. cPanel/WHM came pre-installed with our Memset Virtual Machine so I don't think we'd have a direct cPanel account?
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You can register an account there. In your WHM, top right corner is an icon that looks like a life preserver. On that menu is a link to "contact cPanel". If you click thru from there, then click the link to register an account and login, your Support Access Number should be displayed and filed in on the form you'll see there. If not you can get that Support Access Number here:

    WHM »Support »Support Center
     
  5. gasak

    gasak Registered

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    That happen because of the corrupt RPM database.. I'm having the same issue an finding the solution with this way:

    root@server [~]# mkdir /root/old_rpm_dbs/

    root@server [~]# mv /var/lib/rpm/__db* /root/old_rpm_dbs/

    root@server [~]# rpm --rebuilddb

    root@server [~]# /scripts/upcp

    Now upcp is working fine without any errors :)
     
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