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The domain does not exist on this server message

Discussion in 'Security' started by DigitalEssence, May 16, 2018.

  1. DigitalEssence

    DigitalEssence Active Member

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    Hi,

    I have two servers with domains spread between them both and am getting a lot of errors in AutoSSL when it runs but the domain is on the other server. The emails are also being sent to customers which is causing me a fair few phone calls.


    WARN Local DCV error (curriesroofingspecialists.co.uk): The system queried for a temporary file at “http://example.com/.well-known/pki-validation/758B3933C841BA1EFD84465C697D0ACF.txt”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist. The domain “example.com” resolved to an IP address “1.2.3.4” that does not exist on this server.

    I understand why I'm getting the error but not how to stop this when the domain isn't on this server. How do I ensure that AutoSSL only runs for domains on the current server?

    I have searched these forums and read the tutorial but couldn't see any answers that were relevant to my issue.

    Thanks
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    HI @DigitalEssence

    For domains that don't resolve to the server, because AutoSSL doesn't have a way to know if they resolve or not when an AutoSSL run for the account is started it would be best to exclude domains through cPanel>>Security>>SSL/TLS Status.

    Alternatively, you can also disable the notification that is sent for this specific issue though they wouldn't get them in the instance there's actually an error as well.
     
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  3. DigitalEssence

    DigitalEssence Active Member

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    Hi,

    I have disabled AutoSSL for all of the users who aren't on this server by ticking:

    "Disable AutoSSLOverride the feature list setting and force AutoSSL to be disabled."

    But they are still getting messages advising that the certificates have expired:

    domainname.com SSL certificate expiry date UTC

    domainname.com: The SSL certificate expires on Jul 27, 2017 at 12:00:00 AM UTC. At the time of this notice, the certificate expired “296 days, 1 hour, 31 minutes, and 5 seconds” ago.

    The SSL certificate for “domainname.com” has not been renewed. You must take action to secure this site.
    To upgrade to an EV or OV certificate, navigate to the “SSL/TLS Wizard” interface.
    The following domain names lost SSL coverage when the certificate expired:
     
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @DigitalEssence

    That specific notification will go out for any SSL (provided by AutoSSL or not) reaching expiry. You can disable this in WHM>>Server Configuration>>Tweak Settings -> Notifications -> Send notifications when certificates approach expiry. (if enabled and an AutoSSL certificate fails to renew it will send a notification in that instance as well.)

    Thanks!
     
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