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The domain failed domain control validation - connection timed out

Discussion in 'Security' started by jstrommen, Jan 15, 2018.

  1. jstrommen

    jstrommen Registered

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    I am also experiencing this error with all sites on my dedicated server.


    Code:
    9:31:21 AM WARN The domain “example.com” failed domain control validation: The system failed to fetch the DCV (Domain Control Validation) file at “http://cpanel.domain.com/.well-known/acme-challenge/3H9FWM5T_95LHE6N83M857O9XTN6MUNP” because of an error: The system failed to send an HTTP (Hypertext Transfer Protocol) “GET” request to “http://example.com/.well-known/acme-challenge/3H9FWM5T_95LHE6N83M857O9XTN6MUNP” because of an error: Could not connect to 'cpanel.domain.com:80': Connection timed out .
     
    #1 jstrommen, Jan 15, 2018
    Last edited by a moderator: Jan 15, 2018
  2. cPWilliamL

    cPWilliamL cP Technical Analyst II
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    Hi @jstrommen

    From your server, can you manually connect to 'cpanel.domain.com' over port 80?
    Code:
    # telnet cpanel.domain.com 80
    
    If you see 'command not found', please install telnet first
    Code:
    # yum -y install telnet
    
    Thanks,
     
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  3. jstrommen

    jstrommen Registered

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    I cannot connect manually to cpanel.domain.com over port 80.
     
  4. cPWilliamL

    cPWilliamL cP Technical Analyst II
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    To be clear, you used the actual domain with the telnet test? If so, is this a NAT server or perhaps setup on VMware? I'd recommend reaching out to your host or system administrator to determine why you can't make a connection from your server to your site IP. I know VMware has some defaults which prevent direct access from internal IP's to external IP's.
     
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