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The email account that you tried to reach does not exist

Discussion in 'E-mail Discussions' started by Deelapo, Jan 25, 2016.

  1. Deelapo

    Deelapo Registered

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    Ever since I signed up with Cpanel, I haven't been able to recieve any email, but I can send.
    I used a personal email to send an email to my Cpanel and this was the error message I got back:

    Code:
    Delivery to the following recipient failed permanently:
    someuser@example.com
    
    [I]Technical details of permanent failure:[/I]
    Google tried to deliver your message, but it was rejected by the server for the recipient domain example.com by aspmx.l.google.com. [2a00:1450:4010:c01::1a].
    
    [I]The error that the other server returned was:[/I]
    [I]550-5.1.1 The email account that you tried to reach does not exist. Please try[/I]
    [I]550-5.1.1 double-checking the recipient's email address for typos or[/I]
    [I]550-5.1.1 unnecessary spaces. Learn more at[/I]
    [I]550 5.1.1 [URL='https://support.google.com/mail/answer/6596']"The email account that you tried to reach does not exist..." - Gmail Help[/URL] r70si9080567lfg.142 - gsmtp[/I]
    
    
     
    #1 Deelapo, Jan 25, 2016
    Last edited by a moderator: Jan 25, 2016
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hi,

    This error usually occurs when there are typos in the recipient's email address

    Please check these :
    Spaces before or after an address
    Dots at the end of the address
     
  3. 24x7server

    24x7server Well-Known Member

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    Hello :),

    I think there is an issues with your MX record setup. Have you correctly setup your name server and MX record for your domain? Might be your mx record is pointing to any other server and your mail account dose not exist on that server and that is the reason you are getting this bounce back message.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, try using a website such as IntoDNS to verify the MX records for your domain names point to the cPanel server. You may need to update the name servers at the domain registrar, or update the MX records for the domain name at it's DNS host.

    Thank you.
     
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