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The Feature List specified for user does not exist

Discussion in 'General Discussion' started by mwaraitch, May 20, 2016.

  1. mwaraitch

    mwaraitch Active Member

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    Scenario:
    installed a third party plugin for cpanel. Clicking its icon in cpanel of the domains gave fatal error, "A fatal error occurred with the xxxxxx plugin - Error checking enabled feature - The feature list specified for user “username” does not exist."

    The plugin provider requested to run the command
    papi3 --user=username Features has_feature name=webdisk

    It returned error mentioned below... the plugin provider suggest something wrong with /var/cpanel/features/ permissions - I do not know anything about cPanel API and don't find any issue with feature manager or any kind of issue with permissions.

    Almost all domains are using default feature list.

    The error message:

    Code:
    [2016-05-19 12:23:24 +0500] warn [cpanel] Cannot access feature list file: /var/cpanel/features/default: Permission denied at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 78.
    Cpanel::Features::Cpanel::calculate_cache_file_name_and_maxmtime(ARRAY(0x61e9e88)) called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 129
    Cpanel::Features::Cpanel::augment_hashref_with_features(__CPANEL_HIDDEN__, HASH(0x5c43938), 1463642604) called at /usr/local/cpanel/Cpanel.pm line 132
    Cpanel::initcp(Cpanel=HASH(0x2057318)) called at cpanel.pl line 737
    cpanel::cpanel::script("cpanel::cpanel", "--json-fast-connect", "--stdin") called at cpanel.pl line 332
    [2016-05-19 12:23:24 +0500] warn [cpanel] Cannot access feature list file: /var/cpanel/features/disabled: Permission denied at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 78.
    Cpanel::Features::Cpanel::calculate_cache_file_name_and_maxmtime(ARRAY(0x61e9e88)) called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 129
    Cpanel::Features::Cpanel::augment_hashref_with_features(__CPANEL_HIDDEN__, HASH(0x5c43938), 1463642604) called at /usr/local/cpanel/Cpanel.pm line 132
    Cpanel::initcp(Cpanel=HASH(0x2057318)) called at cpanel.pl line 737
    cpanel::cpanel::script("cpanel::cpanel", "--json-fast-connect", "--stdin") called at cpanel.pl line 332
    ---
    apiversion: 3
    func: has_feature
    module: Features
    result:
    data: ~
    errors:
    - The feature list specified for user “username” does not exist.
    messages: ~
    metadata: {}
    
    status: 0
    
    
     
    #1 mwaraitch, May 20, 2016
    Last edited by a moderator: May 20, 2016
  2. sarath8372

    sarath8372 Active Member

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    Hello,

    It does seem like an issue with permissions of feature list files/folder. Could you please post the output of following commands?

    Code:
    # ls -l /var/cpanel/features
    Code:
    ls -ld /var/cpanel/features
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Yes, as mentioned, it seems like an issue with the permissions of the "disabled" file under the "/var/cpanel/features" directory. Please post the output from the commands in the previous response.

    Thank you.
     
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