the folder "/etc/xinetd.d" is empty, we restart multiple times [cpanel] however ports :2087, :2083, :2096 not load

000

Well-Known Member
Jun 3, 2008
523
27
78
hi,

last update of cPanel close ports/broke connections ?

the folder "/etc/xinetd.d" is empty, we restart multiple times [cpanel] however ports :2087, :2083, :2096 not load

how we can repair?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,630
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cPanel Access Level
Root Administrator
Hey there! I would not expect a cPanel update to change the accessibility of the server as an update would not change access to any ports on the machine.

/etc/xinetd.d is also empty on a test server I just checked, so that is likely not related to the issue.

Do you see the cPanel service running properly? The following command would show the service running on the system:

Code:
ps aux | grep cpsrvd
and this command would show the cPanel ports listening for connections:

Code:
netstat -lpn | grep 208
 

000

Well-Known Member
Jun 3, 2008
523
27
78
...
Code:
ps aux | grep cpsrvd
thanks master, here the output:

Code:
[[email protected] ~]# ps aux | grep cpsrvd
root      8269  0.0  0.0 112808   972 pts/1    S+   11:22   0:00 grep --color=auto cpsrvd
[[email protected] ~]#
and this command would show the cPanel ports listening for connections:

Code:
netstat -lpn | grep 208
output #2:
Code:
[[email protected] ~]# netstat -lpn | grep 208
tcp        0      0 0.0.0.0:2080            0.0.0.0:*               LISTEN      8244/cpdavd - accep
[[email protected] ~]#
what we can do ?
 

000

Well-Known Member
Jun 3, 2008
523
27
78
sure master,
as I say in my title: we restart cPanel multiple times...
Code:
[[email protected] ~]# /bin/systemctl start cpanel.service
[[email protected] ~]#
and you can see:
Code:
[[email protected] ~]# /bin/systemctl status cpanel.service
? cpanel.service - cPanel services
   Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)
   Active: active (running) since Fri 2022-05-27 11:39:09 -05; 1min 22s ago
  Process: 2805 ExecStop=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --stop --notconfigured-ok --systemd-service=cpanel (code=exited, status=0/SUCCESS)
 Main PID: 9755 (cpsrvd (SSL) - )
   Status: "Ready"
   CGroup: /system.slice/cpanel.service
           +-9755 cpsrvd (SSL) - dormant mode - accepting connections

May 27 11:39:08 HOSTNAME.com systemd[1]: Starting cPanel services...
May 27 11:39:09 HOSTNAME.com restartsrv_cpsrvd[9755]: License is valid and has already updated recently.
May 27 11:39:09 HOSTNAME.com restartsrv_cpsrvd[9755]: Starting PID 9755: /usr/local/cpanel/libexec/cpsrvd-dormant
May 27 11:39:09 HOSTNAME.com systemd[1]: Started cPanel services.
[[email protected] ~]#
however when we try open https://DOMAIN.com:2083 again cPanel go down
 
Last edited:

000

Well-Known Member
Jun 3, 2008
523
27
78
Could you submit a support ticket to our team? Since you're not able to open one through WHM, you can email [email protected] to get that process started.
we can't open WEB cpanel in server, then how we get the "ID SERVER" / "SERIAL SERVER" required for OPEN ticket ?
 

000

Well-Known Member
Jun 3, 2008
523
27
78
is necessary the " Licensed IP Address " how we get that ?
 
Last edited:

000

Well-Known Member
Jun 3, 2008
523
27
78
some idea about this diagnostic:
Code:
...
Checking accounting.log file for first created account
        \_ First account created on: Tue Jan 11 05:07:48 2022
This server's environment (envtype) is: kvm

Found the following (possibly related) issues:
        \_ Could not reach port 23 on auth.cpanel.net from this server -- connections may be throttled.
        \_ Could not reach port 143 on auth.cpanel.net from this server -- connections may be throttled.
 

000

Well-Known Member
Jun 3, 2008
523
27
78
I wouldn't expect webamil to work either if the cPanel services aren't running properly.

You could always try forcing a cPanel update with the "/scripts/upcp --force" command to see if that helps get things working.
after of your command:
Code:
/scripts/upcp --force
...
...
...
[2022-05-27 12:39:47 -0500]     cPanel update completed
[2022-05-27 12:39:47 -0500]   A log of this update is available at /var/cpanel/updatelogs/update.16566.839132.1653664562.log
[2022-05-27 12:39:47 -0500]   Removing upcp pidfile
[2022-05-27 12:39:47 -0500]
[2022-05-27 12:39:47 -0500] Completed all updates
=> Log closed Fri May 27 12:39:47 2022
[[email protected] ~]#
all continue IDENTIC: when we try open https://SLD.com:2083 cPanel go down