Hey there! I would not expect a cPanel update to change the accessibility of the server as an update would not change access to any ports on the machine.
/etc/xinetd.d is also empty on a test server I just checked, so that is likely not related to the issue.
Do you see the cPanel service running properly? The following command would show the service running on the system:
and this command would show the cPanel ports listening for connections:
/etc/xinetd.d is also empty on a test server I just checked, so that is likely not related to the issue.
Do you see the cPanel service running properly? The following command would show the service running on the system:
Code:
ps aux | grep cpsrvd
Code:
netstat -lpn | grep 208
thanks master, here the output:
Code:
[[email protected] ~]# ps aux | grep cpsrvd
root 8269 0.0 0.0 112808 972 pts/1 S+ 11:22 0:00 grep --color=auto cpsrvd
[[email protected] ~]#output #2:
Code:
[[email protected] ~]# netstat -lpn | grep 208
tcp 0 0 0.0.0.0:2080 0.0.0.0:* LISTEN 8244/cpdavd - accep
[[email protected] ~]#Thanks for that output. This indicates that cPanel is not running on the system. Can you restart the cPanel service and see if that starts properly?
sure master,
as I say in my title: we restart cPanel multiple times...
and you can see:
however when we try open https://DOMAIN.com:2083 again cPanel go down
as I say in my title: we restart cPanel multiple times...
Code:
[[email protected] ~]# /bin/systemctl start cpanel.service
[[email protected] ~]#
Code:
[[email protected] ~]# /bin/systemctl status cpanel.service
? cpanel.service - cPanel services
Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)
Active: active (running) since Fri 2022-05-27 11:39:09 -05; 1min 22s ago
Process: 2805 ExecStop=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --stop --notconfigured-ok --systemd-service=cpanel (code=exited, status=0/SUCCESS)
Main PID: 9755 (cpsrvd (SSL) - )
Status: "Ready"
CGroup: /system.slice/cpanel.service
+-9755 cpsrvd (SSL) - dormant mode - accepting connections
May 27 11:39:08 HOSTNAME.com systemd[1]: Starting cPanel services...
May 27 11:39:09 HOSTNAME.com restartsrv_cpsrvd[9755]: License is valid and has already updated recently.
May 27 11:39:09 HOSTNAME.com restartsrv_cpsrvd[9755]: Starting PID 9755: /usr/local/cpanel/libexec/cpsrvd-dormant
May 27 11:39:09 HOSTNAME.com systemd[1]: Started cPanel services.
[[email protected] ~]#
Last edited:
Could you submit a support ticket to our team? Since you're not able to open one through WHM, you can email [email protected] to get that process started.
we can't open WEB cpanel in server, then how we get the "ID SERVER" / "SERIAL SERVER" required for OPEN ticket ?
I wouldn't expect webamil to work either if the cPanel services aren't running properly.
You could always try forcing a cPanel update with the "/scripts/upcp --force" command to see if that helps get things working.
You could always try forcing a cPanel update with the "/scripts/upcp --force" command to see if that helps get things working.
some idea about this diagnostic:
Code:
...
Checking accounting.log file for first created account
\_ First account created on: Tue Jan 11 05:07:48 2022
This server's environment (envtype) is: kvm
Found the following (possibly related) issues:
\_ Could not reach port 23 on auth.cpanel.net from this server -- connections may be throttled.
\_ Could not reach port 143 on auth.cpanel.net from this server -- connections may be throttled.after of your command:
Code:
/scripts/upcp --force
...
...
...
[2022-05-27 12:39:47 -0500] cPanel update completed
[2022-05-27 12:39:47 -0500] A log of this update is available at /var/cpanel/updatelogs/update.16566.839132.1653664562.log
[2022-05-27 12:39:47 -0500] Removing upcp pidfile
[2022-05-27 12:39:47 -0500]
[2022-05-27 12:39:47 -0500] Completed all updates
=> Log closed Fri May 27 12:39:47 2022
[[email protected] ~]#master and how we get this info:
???
we need WEBMAIL for send message from our account...
You can ping your domain name to get the IP address of your server.
You can send the email from any provider (Gmail, AOL, etc.) to contact our team.
You can send the email from any provider (Gmail, AOL, etc.) to contact our team.
