the folder "/etc/xinetd.d" is empty, we restart multiple times [cpanel] however ports :2087, :2083, :2096 not load

[000]

hi,

last update of cPanel close ports/broke connections ?

the folder "/etc/xinetd.d" is empty, we restart multiple times [cpanel] however ports :2087, :2083, :2096 not load

how we can repair?

 

[cPRex]

Hey there! I would not expect a cPanel update to change the accessibility of the server as an update would not change access to any ports on the machine.

/etc/xinetd.d is also empty on a test server I just checked, so that is likely not related to the issue.

Do you see the cPanel service running properly? The following command would show the service running on the system:

ps aux | grep cpsrvd

and this command would show the cPanel ports listening for connections:

netstat -lpn | grep 208

 

[000]

...

ps aux | grep cpsrvd

thanks master, here the output:

[root@pepsi ~]# ps aux | grep cpsrvd
root      8269  0.0  0.0 112808   972 pts/1    S+   11:22   0:00 grep --color=auto cpsrvd
[root@pepsi ~]#

and this command would show the cPanel ports listening for connections:

netstat -lpn | grep 208

output #2:

[root@pepsi ~]# netstat -lpn | grep 208
tcp        0      0 0.0.0.0:2080            0.0.0.0:*               LISTEN      8244/cpdavd - accep
[root@pepsi ~]#

what we can do ?

 

[cPRex]

Thanks for that output. This indicates that cPanel is not running on the system. Can you restart the cPanel service and see if that starts properly?

 

[000]

sure master,
as I say in my title: we restart cPanel multiple times...

[root@pepsi ~]# /bin/systemctl start cpanel.service
[root@pepsi ~]#

and you can see:

[root@pepsi ~]# /bin/systemctl status cpanel.service
? cpanel.service - cPanel services
   Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)
   Active: active (running) since Fri 2022-05-27 11:39:09 -05; 1min 22s ago
  Process: 2805 ExecStop=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --stop --notconfigured-ok --systemd-service=cpanel (code=exited, status=0/SUCCESS)
 Main PID: 9755 (cpsrvd (SSL) - )
   Status: "Ready"
   CGroup: /system.slice/cpanel.service
           +-9755 cpsrvd (SSL) - dormant mode - accepting connections

May 27 11:39:08 HOSTNAME.com systemd[1]: Starting cPanel services...
May 27 11:39:09 HOSTNAME.com restartsrv_cpsrvd[9755]: License is valid and has already updated recently.
May 27 11:39:09 HOSTNAME.com restartsrv_cpsrvd[9755]: Starting PID 9755: /usr/local/cpanel/libexec/cpsrvd-dormant
May 27 11:39:09 HOSTNAME.com systemd[1]: Started cPanel services.
[root@pepsi ~]#

however when we try open https://DOMAIN.com:2083 again cPanel go down

 

[cPRex]

Could you submit a support ticket to our team? Since you're not able to open one through WHM, you can email [email protected] to get that process started.

 

[000]

Could you submit a support ticket to our team? Since you're not able to open one through WHM, you can email [email protected] to get that process started.

we can't open WEB cpanel in server, then how we get the "ID SERVER" / "SERIAL SERVER" required for OPEN ticket ?

 

[000]

is necessary the " Licensed IP Address " how we get that ?

 

[cPRex]

You can email the CS address and they will still be able to help without that information.

 

[000]

master neither is possible open WEBMAIL

 

[cPRex]

I wouldn't expect webamil to work either if the cPanel services aren't running properly.

You could always try forcing a cPanel update with the "/scripts/upcp --force" command to see if that helps get things working.

 

[000]

some idea about this diagnostic:

...
Checking accounting.log file for first created account
        \_ First account created on: Tue Jan 11 05:07:48 2022
This server's environment (envtype) is: kvm

Found the following (possibly related) issues:
        \_ Could not reach port 23 on auth.cpanel.net from this server -- connections may be throttled.
        \_ Could not reach port 143 on auth.cpanel.net from this server -- connections may be throttled.

 

[cPRex]

That information wouldn't be related to cPanel not being able to start.

 

[000]

I wouldn't expect webamil to work either if the cPanel services aren't running properly.

You could always try forcing a cPanel update with the "/scripts/upcp --force" command to see if that helps get things working.

after of your command:

/scripts/upcp --force
...
...
...
[2022-05-27 12:39:47 -0500]     cPanel update completed
[2022-05-27 12:39:47 -0500]   A log of this update is available at /var/cpanel/updatelogs/update.16566.839132.1653664562.log
[2022-05-27 12:39:47 -0500]   Removing upcp pidfile
[2022-05-27 12:39:47 -0500]
[2022-05-27 12:39:47 -0500] Completed all updates
=> Log closed Fri May 27 12:39:47 2022
[root@pepsi ~]#

all continue IDENTIC: when we try open https://SLD.com:2083 cPanel go down

 

[000]

we can't send email without access to WEBMAIL

 

[cPRex]

It's definitely time to open a ticket with our team.

 

[000]

It's definitely time to open a ticket with our team.

master and how we get this info:

cp hosted at ImgBB

Image cp hosted in ImgBB

ibb.co

???

we need WEBMAIL for send message from our account...

 

[cPRex]

You can ping your domain name to get the IP address of your server.

You can send the email from any provider (Gmail, AOL, etc.) to contact our team.

 

[000]

You can send the email from any provider (Gmail, AOL, etc.) to contact our team.

oh sorry, I believe is necessary DIRECTLY from account email in support, thanks.

 

[000]

You can send the email from any provider (Gmail, AOL, etc.) to contact our team.

thanks master, now we send the email -> [m#8328]