The FTP Anonymous Users cannot be removed!

Sep 9, 2010
5
0
51
Concrete Jungle - Brazil
Hello Guys,


Look, we're facing this issue here (cPanel); There are a lot of FTP Anonymous Users created for a specific account.

We are trying to delete those users, but the following message is return for us:

"The FTP Anonymous Users cannot be removed! If you'd like to disable the FTP Anonymous access for your plan, you have to go FTP Anonymous Control!".

But there is no configuration enabled from FTP Anonymous Control!
What I mean by that is that FTP Anonymous Control is disabled!

Someone here could help us to fix (to delete those users) this issue?

Thanks in advance!
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hello Guys,


Look, we're facing this issue here (cPanel); There are a lot of FTP Anonymous Users created for a specific account.

We are trying to delete those users, but the following message is return for us:

"The FTP Anonymous Users cannot be removed! If you'd like to disable the FTP Anonymous access for your plan, you have to go FTP Anonymous Control!".

But there is no configuration enabled from FTP Anonymous Control!
What I mean by that is that FTP Anonymous Control is disabled!

Someone here could help us to fix (to delete those users) this issue?

Thanks in advance!
The "Anonymous FTP" icon is listed in the Files section of the cPanel interface. If you do not see this icon, it is possible for your hosting provider to disable this icon. You would need to contact your hosting provider for assistance if they have disabled this icon.