The hostname should be a domain name, not an IP

[globcom]

Hello,

Do you have any idea to solve this trouble ?

-1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request
The hostname should be a domain name, not an IP


-0.865 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO


I can not change to put the hostname instead of the IP

- Removed -

(my goal is 10/10)

Thanks you
Eric

 

[Infopro]

I can not change to put the hostname instead of the IP

Why not? The docs should be of some use:
Change Hostname - cPanel Documentation

 

[globcom]

I don't know why the IP is used instead of hostname for HELO request

But spamassassin doesn't like this.
-1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request
The hostname should be a domain name, not an IP


My hostname is ici.domain.ovh -> 37.59.x.xxx

Thank you for your assistance.

 

[Infopro]

Is your hostname properly setup in WHM?

 

[globcom]

Is your hostname properly setup in WHM?

Yes, I think.

How can I be sure?

 

[Infopro]

Did you have a look at the docs I've linked you to?

 

[globcom]

Yes of course.
But it's seem not to be a trouble with hostname. it concerns rather exim?

 

[cPanelMichael]

Hello

Have you setup RDNS for the IP address so that it points back to the hostname of the server? If not, please send a request to your data center to have them setup RDNS for your IP address.

Thank you.

 

[globcom]

Hello Michael,

yes, the RDNS is [Removed]
I don't understand.

- - - Updated - - -

The config seems to be good :- Removed-

 

[cPanelMichael]

Where do you see the error message you have referenced? Is it a bounce from a specific remote email server?

Thank you.

 

[globcom]

It is when I test deliverability with these site : *ttp://www.mail-tester.com/

On SpamAssassin part :

-1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request
The hostname should be a domain name, not an IP
-0.865 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO

On my others cpanel servers, I obtain 10/10 score

Regards,
Eric

 

[cPanelMichael]

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[globcom]

Ticket open #5858717

Thank you Michael

 

[cPanelPeter]

Hello,

To update this thread, the issue was that this is most likely a false positive with mail-tester.com. Other checking services showed that the HELO was correct.