The hostname should be a domain name, not an IP

globcom

Well-Known Member
May 24, 2008
57
3
58
Hello,

Do you have any idea to solve this trouble ?

-1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request
The hostname should be a domain name, not an IP


-0.865 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO


I can not change to put the hostname instead of the IP

- Removed -

(my goal is 10/10)

Thanks you
Eric
 
Last edited by a moderator:

globcom

Well-Known Member
May 24, 2008
57
3
58
I don't know why the IP is used instead of hostname for HELO request

But spamassassin doesn't like this.
-1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request
The hostname should be a domain name, not an IP


My hostname is ici.domain.ovh -> 37.59.x.xxx

Thank you for your assistance.
 
Last edited by a moderator:

globcom

Well-Known Member
May 24, 2008
57
3
58
Yes of course.
But it's seem not to be a trouble with hostname. it concerns rather exim?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello :)

Have you setup RDNS for the IP address so that it points back to the hostname of the server? If not, please send a request to your data center to have them setup RDNS for your IP address.

Thank you.
 

globcom

Well-Known Member
May 24, 2008
57
3
58
Hello Michael,

yes, the RDNS is [Removed]
I don't understand.

- - - Updated - - -

The config seems to be good :- Removed-
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Where do you see the error message you have referenced? Is it a bounce from a specific remote email server?

Thank you.
 

globcom

Well-Known Member
May 24, 2008
57
3
58
It is when I test deliverability with these site : *ttp://www.mail-tester.com/

On SpamAssassin part :

-1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request
The hostname should be a domain name, not an IP
-0.865 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO

On my others cpanel servers, I obtain 10/10 score

Regards,
Eric
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
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143
cPanel Access Level
Root Administrator
Twitter
Hello,

To update this thread, the issue was that this is most likely a false positive with mail-tester.com. Other checking services showed that the HELO was correct.