The hostname should be a domain name

milsou

Registered
Jul 16, 2018
1
0
1
France
cPanel Access Level
Website Owner
Hi guys ... I have a problem already exposed but can't reply... so I open a new thread

In mail-tester.com ... I have this errors... and I don't understand how to resolv.

1.999 FSL_HELO_BARE_IP_2 IP used in the HELO request
The hostname should be a domain name, not an IP address

If someone can tell how to fix please ???
When I connect with the terminal ... and command : "hostname" ...
I don't have an IP but the domaine name.

Can you please advice ?
Thanks
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
The hostname of the server should be formatted as: servername.domain.tld if this is correct I would suggest checking the PTR record as well.
The thread here also addresses this issue: sending from webmail triggers Spamassassin rules and may be helpful.


Thanks!