The install encountered an error: Failed to extract tarball cpanel.tar.xz

naderslr

Registered
Oct 9, 2017
1
0
1
United States
cPanel Access Level
Root Administrator
Hi everyone,

Im trying to install cpanel on CentOS 7, dedicated server from 1and1.com and encountering this error:

Code:
[2017-10-10 00:04:31 -0400]   Retrieving and staging /cpanelsync/11.66.0.24/install/themes/paper_lantern.tar.xz.cpanelsync.nodecompress
[2017-10-10 00:04:31 -0400]   Using mirror '208.100.0.204' for host 'httpupdate.cpanel.net'.
[2017-10-10 00:04:31 -0400] E Sync child 3500 exited with signal: 0 and code: 1
[2017-10-10 00:04:31 -0400]   The Administrator will be notified to review this output when this script completes
[2017-10-10 00:04:31 -0400]   All directories created and updated
[2017-10-10 00:04:31 -0400]   Commiting all downloaded files for install/themes
/usr/bin/lsattr: No such file or directory while trying to stat /usr/local/cpanel/firstinstall/themes/.cpanelsync_install__forward_slash__themes
[2017-10-10 00:04:31 -0400] E Could not put new '/usr/local/cpanel/firstinstall/themes/.cpanelsync_install__forward_slash__themes' into place from /home/.cpanel__u20677479_onlinehome-server_com__upcp_staging/firstinstall/themes/.cpanelsync_install__forward_slash__themes-cpanelsync: No such file or directory
[2017-10-10 00:04:31 -0400]   The Administrator will be notified to review this output when this script completes
/usr/bin/lsattr: No such file or directory while trying to stat /usr/local/cpanel/firstinstall/themes/paper_lantern.tar.xz
[2017-10-10 00:04:31 -0400] E Could not put new '/usr/local/cpanel/firstinstall/themes/paper_lantern.tar.xz' into place from /home/.cpanel__u20677479_onlinehome-server_com__upcp_staging/firstinstall/themes/paper_lantern.tar.xz-cpanelsync: No such file or directory
[2017-10-10 00:04:31 -0400]   The Administrator will be notified to review this output when this script completes
[2017-10-10 00:04:31 -0400]   Checking permissions of all files we manage
[2017-10-10 00:04:31 -0400]   Extracting files from cpanel.tar.xz
tar (child): /usr/local/cpanel/firstinstall/common/cpanel.tar.xz: Cannot open: No such file or directory
tar (child): Error is not recoverable: exiting now
/usr/bin/tar: Child returned status 2
/usr/bin/tar: Error is not recoverable: exiting now
[2017-10-10 00:04:31 -0400] E Detected events which require user notification during updatenow. Will send iContact the log
info [updatenow] Failed to save notification for “” because of an error: (XID p4ku6v) The system failed to load the module “Cpanel::Time::HTTP” because of an error: Can't locate Cpanel/Time/HTTP.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 37) line 1.
BEGIN failed--compilation aborted at (eval 37) line 1.

info [updatenow] upcp:: Notification => [email protected]***** via EMAIL [eventimportance => High (1)]
warn [updatenow] Failed to send notification of type “EMAIL”: (XID xj4np5) The system failed to load the module “Cpanel::iContact::Provider::Email” because of an error: Can't locate Cpanel/iContact/Provider/Email.pm in @INC (@INC contains: /var/cpanel/perl /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 38) line 1.
BEGIN failed--compilation aborted at (eval 38) line 1.


There were errors when running updatenow:



[2017-10-10 00:04:31 -0400] E The install encountered an error: Failed to extract tarball cpanel.tar.xz
[2017-10-10 00:04:31 -0400]   Removing staged files and directories for cpanel
2017-10-10 00:04:31  937 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2017-10-10 00:04:31  943 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Anyone have any idea why this is happening?

Few notes:
I have enough disk space.
My resolvers working perfectly.
Hostname working perfectly.
Able to ping and wget from httpupdate.cpanel.net.
The IP of the server got cPanel license activated too.
Server is fresh CentOS7.

Thoughts, been trying since yesterday and no results.

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

It looks like this was addressed as part of support ticket 8936175. Can you let us know if you require any additional assistance?

Thank you.