Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

The install encountered an error: Failed to extract tarball cpanel.tar.xz

Discussion in 'General Discussion' started by naderslr, Oct 9, 2017.

Tags:
  1. naderslr

    naderslr Registered

    Joined:
    Oct 9, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    United States
    cPanel Access Level:
    Root Administrator
    Hi everyone,

    Im trying to install cpanel on CentOS 7, dedicated server from 1and1.com and encountering this error:

    Code:
    [2017-10-10 00:04:31 -0400]   Retrieving and staging /cpanelsync/11.66.0.24/install/themes/paper_lantern.tar.xz.cpanelsync.nodecompress
    [2017-10-10 00:04:31 -0400]   Using mirror '208.100.0.204' for host 'httpupdate.cpanel.net'.
    [2017-10-10 00:04:31 -0400] E Sync child 3500 exited with signal: 0 and code: 1
    [2017-10-10 00:04:31 -0400]   The Administrator will be notified to review this output when this script completes
    [2017-10-10 00:04:31 -0400]   All directories created and updated
    [2017-10-10 00:04:31 -0400]   Commiting all downloaded files for install/themes
    /usr/bin/lsattr: No such file or directory while trying to stat /usr/local/cpanel/firstinstall/themes/.cpanelsync_install__forward_slash__themes
    [2017-10-10 00:04:31 -0400] E Could not put new '/usr/local/cpanel/firstinstall/themes/.cpanelsync_install__forward_slash__themes' into place from /home/.cpanel__u20677479_onlinehome-server_com__upcp_staging/firstinstall/themes/.cpanelsync_install__forward_slash__themes-cpanelsync: No such file or directory
    [2017-10-10 00:04:31 -0400]   The Administrator will be notified to review this output when this script completes
    /usr/bin/lsattr: No such file or directory while trying to stat /usr/local/cpanel/firstinstall/themes/paper_lantern.tar.xz
    [2017-10-10 00:04:31 -0400] E Could not put new '/usr/local/cpanel/firstinstall/themes/paper_lantern.tar.xz' into place from /home/.cpanel__u20677479_onlinehome-server_com__upcp_staging/firstinstall/themes/paper_lantern.tar.xz-cpanelsync: No such file or directory
    [2017-10-10 00:04:31 -0400]   The Administrator will be notified to review this output when this script completes
    [2017-10-10 00:04:31 -0400]   Checking permissions of all files we manage
    [2017-10-10 00:04:31 -0400]   Extracting files from cpanel.tar.xz
    tar (child): /usr/local/cpanel/firstinstall/common/cpanel.tar.xz: Cannot open: No such file or directory
    tar (child): Error is not recoverable: exiting now
    /usr/bin/tar: Child returned status 2
    /usr/bin/tar: Error is not recoverable: exiting now
    [2017-10-10 00:04:31 -0400] E Detected events which require user notification during updatenow. Will send iContact the log
    info [updatenow] Failed to save notification for “” because of an error: (XID p4ku6v) The system failed to load the module “Cpanel::Time::HTTP” because of an error: Can't locate Cpanel/Time/HTTP.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 37) line 1.
    BEGIN failed--compilation aborted at (eval 37) line 1.
    
    info [updatenow] upcp:: Notification => root@u20677479.onlinehome-serve***** via EMAIL [eventimportance => High (1)]
    warn [updatenow] Failed to send notification of type “EMAIL”: (XID xj4np5) The system failed to load the module “Cpanel::iContact::Provider::Email” because of an error: Can't locate Cpanel/iContact/Provider/Email.pm in @INC (@INC contains: /var/cpanel/perl /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 38) line 1.
    BEGIN failed--compilation aborted at (eval 38) line 1.
    
    
    There were errors when running updatenow:
    
    
    
    [2017-10-10 00:04:31 -0400] E The install encountered an error: Failed to extract tarball cpanel.tar.xz
    [2017-10-10 00:04:31 -0400]   Removing staged files and directories for cpanel
    2017-10-10 00:04:31  937 (DEBUG):   The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
    2017-10-10 00:04:31  943 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
    Anyone have any idea why this is happening?

    Few notes:
    I have enough disk space.
    My resolvers working perfectly.
    Hostname working perfectly.
    Able to ping and wget from httpupdate.cpanel.net.
    The IP of the server got cPanel license activated too.
    Server is fresh CentOS7.

    Thoughts, been trying since yesterday and no results.

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    It looks like this was addressed as part of support ticket 8936175. Can you let us know if you require any additional assistance?

    Thank you.
     
Loading...

Share This Page