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Discussion in 'General Discussion' started by avalive, Mar 23, 2007.

  1. avalive

    avalive Member

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    Man, it's one thing after another.

    So I went to see the status of my open tickets - it asked me for my email and password. I entered the one I created for the forums but that did not work.

    So I clicked the link to reset my password. I got the email, clicked on the link, it redirected me to a page and then I got the above error.

    guess i will have to submit a support ticket to ask cpanel how to view my open/closed tickets.:confused: :mad:

    anybody got any clues?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Your password for the community forums isn't necessarily the same as the one for accessing tickets. These are two separate systems using different authentication credentials.

    Assuming your reply-to address in your e-mail client is set up correctly, you should be automatically notified by e-mail when a staff member has sent a response and is awaiting a reply.
     
  3. rone

    rone Well-Known Member

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    I have the same problem. Also for some strange reason can't access the tickets anymore even after a reset of password it still don't work. :-(
     
  4. Simsen

    Simsen Active Member

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    Same here.

    No way for me to check my ticket.

    I submitted a support ticket after failing to get any response at all from the forums. It does not seem that I will fare any better with the support system.

    I am seriously contemplating /scripts/removecpanel.

    Hahah, that sounded like a bitter ol' techie.

    - Simsen

    Edit: type-o

    Edit: Add: Just wanted to let you know that a representative from cPanel support is already hard at work with my server.
     
    #4 Simsen, Apr 18, 2007
    Last edited: Apr 18, 2007
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