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"The last attempt to update cPanel & WHM was blocked."

Discussion in 'General Discussion' started by aww, Nov 12, 2012.

  1. aww

    aww Well-Known Member

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    How do I clear this message from WHM?

    "The last attempt to update cPanel & WHM was blocked."

    We have a box locked into CentOS 4.9 so the 11.34 upgrade failed.

    I then set LTS 11.32 but the message still doesn't clear out.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    AFAIK, that message means you're already on 11.34 and downgrading to 11.32 is blocked.
     
  3. aww

    aww Well-Known Member

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    I assure you, it's locked into 11.32

    Not only is it CentOS 4.9 which will never upgrade to 11.34, the WHM theme has not changed.

    It's just a cpanel hickup, I am sure there is just a flag buried in some obscure cpanel config file that has to be cleared.

    I just have no clue where or what to look for or I'd grep it myself. They will probably have to ask dev.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, you are receiving that message because you can not upgrade to cPanel 11.34 on CentOS 4.9. However, you should be able to update to cPanel 11.32. Could you submit a support ticket so we can take a closer look?

    Submit A Ticket

    You can post the ticket number here so we can track the issue.

    Thank you.
     
  5. aww

    aww Well-Known Member

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    I'm actually on 11.32.13

    I had the whm set to current and after that message I set it to LTS 11.32

    But the message never cleared and shows the yellow bubble on every login.

    The yellow bubble div id is "warnings_overlay".
     

    Attached Files:

    #5 aww, Nov 13, 2012
    Last edited: Nov 13, 2012
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, you should not see that message if you are on 11.32 and your update preferences are configured to LTS 11.32. Could you open a ticket so we can see why that message still appears?

    Thank you.
     
  7. ladydi711

    ladydi711 Well-Known Member

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    I started receiving this message yesterday. I am on 11.32.5.13 on a REDHAT Enterprise 4. I tried to go into Update preferences and change to LTS. When I first selected LTS, it pre-filled the selector with 11.32. I hit save, and now it displays 11.30. Why is that? Can I fix this somewhere?
     
  8. cPanelJared

    cPanelJared Technical Analyst
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    It would be best if you can submit a ticket and let us look at this for you.
     
  9. lorio

    lorio Well-Known Member

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    I can confirm this behaviour. It seems to be a little bug.
    When on CentOS 4.9 and 11.32 and switching to LTS the version is always set to 11.30.

    Question is, is it only a GUI bug or will the LTS update do a downgrade.
     
  10. ladydi711

    ladydi711 Well-Known Member

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    Re: "The last attempt to update cPanel & WHM was blocked."

    Exactly my worry

    - - - Updated - - -

    I have submitted a ticket and in the meantime set to manual updates only.
     
  11. aww

    aww Well-Known Member

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    Regarding the drop down toggle problem I saw that too, but it can be fixed by editing a file and putting in CPANEL=11.32

    Trying to remember the filename/location

    ah okay it was /etc/cpupdate.conf

    nano /etc/cpupdate.conf
    add or edit the line
    CPANEL=11.32

    that controls the LTS toggle
    the dropdown will still be wrong but it will not downgrade
     
    #11 aww, Nov 16, 2012
    Last edited: Nov 16, 2012
  12. lorio

    lorio Well-Known Member

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    Anything new on ticket? Only a gui bug? Or still some conditions known where a downgrade might be possible?
     
  13. lorio

    lorio Well-Known Member

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    What is the status of the ticket? Should everybody open a ticket for that or is the bug recognized and can be fixed?
     
  14. lorio

    lorio Well-Known Member

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    11.32.5 Build 13 and the message "The last attempt to update cPanel & WHM was blocked. Click here for details." still occurs.

    The cpupdate.conf is set to 11.32.

    Today a security warning is sent out for 11.30 / 11.32.
    What build to expect now?
     
  15. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are updates disabled on this server? This security update should roll out to your server is updates is enabled.
     
  16. lorio

    lorio Well-Known Member

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    They are not disabled, they are set to LTS. The whole thread is about this bug and the workaround.

    I have now used the manual update. The build is now WHM 11.32.5 (build 15). But the LTS dropdown field is still on 11.30 and won't save to 11.32. Bug not fixed.
     
  17. cPanelNick

    cPanelNick Administrator
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    lorio, please open a ticket using the link in my signature with the subject 'ATTN: QA Cannot update LTS' and reference this thread.
     
  18. lorio

    lorio Well-Known Member

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    Nick, I can update LTS. What I cannot update is the GUI to show 11.32 in the LTS dropdown field correctly.

    The newest build available for 11.32 LTS is 11.32.5 (build 15), right?

    One poster of this thread opened a ticket and I thought we would get some feedback how this can be fixed on our own.
     
  19. averagenative

    averagenative Registered

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    I was able to resolve this by restarting cPanel and then getting a new browser session.
     
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