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The last attempt to update cPanel & WHM was blocked

Discussion in 'General Discussion' started by chris0147, Apr 29, 2017.

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  1. chris0147

    chris0147 Member

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    Hi all,

    I need your urgent help. I have got a problem with upgrading on my server as I have got an error:
    Code:
    
    A system upgrade was not possible due to the following blockers:
    [2017-04-29 09:42:00 -0400] W [FATAL] - Newer releases of cPanel & WHM are not compatible with your operating system. Upgrade your OS, or use the Update Preferences screen to select a Long-Term Support release for use with your OS. Please see our OS End of Life policy for more information.
    => Log closed Sat Apr 29 09:42:00 2017
    
    
    Here is the details:

    Code:
    Please correct these issues and rerun updates.
    [LIST]
    [*]fatal: Newer releases of cPanel & WHM are not compatible with your operating system. Upgrade your OS, or use theUpdate Preferences screen to select a Long-Term Support release for use with your OS. Please see our OS End of Life policy for more information.
    [/LIST]
    
    I have also tried this:

    /scripts/upcp –force


    It still get the same results. I cannot be able to upgrade it. :(

    I don't really know what to do.

    Can you please advice me what I would need to do in order to upgrade it??

    Thanks in advance
     
    #1 chris0147, Apr 29, 2017
    Last edited by a moderator: Apr 29, 2017
  2. vacancy

    vacancy Well-Known Member

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    You are using centos 5.x ?
     
  3. chris0147

    chris0147 Member

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    Yes I am using CentOS 6.9

    Do you know what I need to do? :(
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    According to that error, you're not.

     
  5. chris0147

    chris0147 Member

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    Oh right, I have checked my centos version via putty using the commend:

    /etc/centos-release


    It said "Permission denied".

    Do you know why and how I can fix this?
     
  6. chris0147

    chris0147 Member

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    On the top of the WHM, it said that my centos version is CENTOS 6.9 i686 virtuozzo.

    I have tried to upgrade it but it wont let me as something has been blocked.

    Do you know what I need to do to unblock it so I could upgrade it?
     
  7. vacancy

    vacancy Well-Known Member

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    Your operating system is 32 bit. There is a problem for this reason.

    You must choose 64-bit operating system in order to receive new updates.
     
    cPJacob likes this.
  8. cPJacob

    cPJacob cPanel Product Owner
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    Twitter:
    This is correct.
     
  9. chris0147

    chris0147 Member

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    Oh ok thank you for your advice. I am going to upgrade it to 64-bit operating system.

    Do you recommend if I should upgrade to CentOS 6.9 64-bit or CentOS 7 64-bit??
     
  10. vacancy

    vacancy Well-Known Member

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    You can choose whatever you want.

    However, CentOS 7 is recommended for long term support.
     
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