Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

"The login is invalid" - Constantly unable to log into Webmail, WHM & FTP.

Discussion in 'General Discussion' started by LOF, Nov 23, 2014.

  1. LOF

    LOF Registered

    Joined:
    Nov 23, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Just started my Opencart website a month ago, and have been constantly battling login problems, for my Webmail and WHM, and even FTP, when my user name and passwords are correct.

    Just one instance - I could not log into my Webmail and WHM since last Thursday. I was still able to log into my FTP. Finally managed to log in to both my Webmail and WHM yesterday. Then right now, I can't log into my FTP. It is driving me crazy.

    My web host tells me there are no problems on server side and refuses to help me further.
    I have root access.
    I have also tried using different computers as advised by them.

    I have zero/very minimal technical knowledge..
     
    #1 LOF, Nov 23, 2014
  2. dalem

    dalem Well-Known Member
    PartnerNOC

    Joined:
    Oct 24, 2003
    Messages:
    2,742
    Likes Received:
    76
    Trophy Points:
    353
    Location:
    SLC
    cPanel Access Level:
    DataCenter Provider
    from what you are describing sounds like cPHulk Brute Force Protection is blocking you only your provider can look into it for you
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 dalem, Nov 23, 2014
  3. LOF

    LOF Registered

    Joined:
    Nov 23, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    hi,

    this is the reply they gave me -

    " You have the server root access and you can do yourself. As we don't have access to your server as its unmanaged server. "

    How am i able to go around this cPHulk Brute Force Protection myself?
     
    #3 LOF, Nov 23, 2014
  4. JustSomeGuy

    JustSomeGuy Active Member

    Joined:
    Oct 13, 2007
    Messages:
    28
    Likes Received:
    0
    Trophy Points:
    51
    It does sound like CPHulk. If so, just login through a different IP address.
     
    #4 JustSomeGuy, Nov 24, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    If your "root" user is still locked out, then you may need to obtain console access and disable cPhulk with commands such as:
    Code:
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
/usr/local/cpanel/bin/cphulk_pam_ctl --disable
    Note that some users disable cPHulk and utilize a third-party application (e.g. CSF/LFD) to handle brute force attacks. This may be an option for you to consider.

    See this thread:

    cPhulk keeps locking me out

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Nov 24, 2014
  6. LOF

    LOF Registered

    Joined:
    Nov 23, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    thanks for all your help!

    But I still could not get in using a different IP address nor through ssh...

    have asked my web host to reset password again... although my passwords have all along been correct but this seems to work the last few times... Once I am able to log in again I will try to implement what you have suggested and see how that works out
     
    #6 LOF, Nov 25, 2014
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Right, it's possible the account itself was locked out. You may need to get your hosting provider to disable cPHulk with console access:
    Code:
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
/usr/local/cpanel/bin/cphulk_pam_ctl --disable
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelMichael, Nov 25, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - login invalid Constantly
  1. DigitalEssence

    Webmail - The login is invalid

    DigitalEssence, Aug 24, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    325
    cPanelMichael
    Aug 27, 2018
  2. A Citizen

    The Login is invalid error from WHM

    A Citizen, Jun 5, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    351
    Infopro
    Jun 5, 2018
  3. linux77

    SOLVED WHM root login invalid, SSH root login works

    linux77, Feb 11, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    767
    cPanelMichael
    Feb 14, 2018
  4. Esmer

    The login is invalid.

    Esmer, Nov 23, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    684
    cPanelMichael
    Nov 27, 2017
  5. CXCSSam

    Subaccount Invalid Login

    CXCSSam, Nov 9, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    784
    cPanelMichael
    Nov 9, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice