"The login is invalid" - Constantly unable to log into Webmail, WHM & FTP.

LOF

Registered
Nov 23, 2014
3
0
1
cPanel Access Level
Website Owner
Just started my Opencart website a month ago, and have been constantly battling login problems, for my Webmail and WHM, and even FTP, when my user name and passwords are correct.

Just one instance - I could not log into my Webmail and WHM since last Thursday. I was still able to log into my FTP. Finally managed to log in to both my Webmail and WHM yesterday. Then right now, I can't log into my FTP. It is driving me crazy.

My web host tells me there are no problems on server side and refuses to help me further.
I have root access.
I have also tried using different computers as advised by them.

I have zero/very minimal technical knowledge..
 

LOF

Registered
Nov 23, 2014
3
0
1
cPanel Access Level
Website Owner
hi,

this is the reply they gave me -

" You have the server root access and you can do yourself. As we don't have access to your server as its unmanaged server. "

How am i able to go around this cPHulk Brute Force Protection myself?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

If your "root" user is still locked out, then you may need to obtain console access and disable cPhulk with commands such as:
Code:
for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
/usr/local/cpanel/bin/cphulk_pam_ctl --disable
Note that some users disable cPHulk and utilize a third-party application (e.g. CSF/LFD) to handle brute force attacks. This may be an option for you to consider.

See this thread:

cPhulk keeps locking me out

Thank you.
 

LOF

Registered
Nov 23, 2014
3
0
1
cPanel Access Level
Website Owner
thanks for all your help!

But I still could not get in using a different IP address nor through ssh...

have asked my web host to reset password again... although my passwords have all along been correct but this seems to work the last few times... Once I am able to log in again I will try to implement what you have suggested and see how that works out
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
But I still could not get in using a different IP address nor through ssh...
Right, it's possible the account itself was locked out. You may need to get your hosting provider to disable cPHulk with console access:
Code:
for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
/usr/local/cpanel/bin/cphulk_pam_ctl --disable
Thank you.