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"The login is invalid" - Constantly unable to log into Webmail, WHM & FTP.

Discussion in 'General Discussion' started by LOF, Nov 23, 2014.

  1. LOF

    LOF Registered

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    Just started my Opencart website a month ago, and have been constantly battling login problems, for my Webmail and WHM, and even FTP, when my user name and passwords are correct.

    Just one instance - I could not log into my Webmail and WHM since last Thursday. I was still able to log into my FTP. Finally managed to log in to both my Webmail and WHM yesterday. Then right now, I can't log into my FTP. It is driving me crazy.

    My web host tells me there are no problems on server side and refuses to help me further.
    I have root access.
    I have also tried using different computers as advised by them.

    I have zero/very minimal technical knowledge..
     
    #1 LOF, Nov 23, 2014
  2. dalem

    dalem Well-Known Member
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    from what you are describing sounds like cPHulk Brute Force Protection is blocking you only your provider can look into it for you
     
    #2 dalem, Nov 23, 2014
  3. LOF

    LOF Registered

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    hi,

    this is the reply they gave me -

    " You have the server root access and you can do yourself. As we don't have access to your server as its unmanaged server. "

    How am i able to go around this cPHulk Brute Force Protection myself?
     
    #3 LOF, Nov 23, 2014
  4. JustSomeGuy

    JustSomeGuy Active Member

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    It does sound like CPHulk. If so, just login through a different IP address.
     
    #4 JustSomeGuy, Nov 24, 2014
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    If your "root" user is still locked out, then you may need to obtain console access and disable cPhulk with commands such as:
    Code:
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
/usr/local/cpanel/bin/cphulk_pam_ctl --disable
    Note that some users disable cPHulk and utilize a third-party application (e.g. CSF/LFD) to handle brute force attacks. This may be an option for you to consider.

    See this thread:

    cPhulk keeps locking me out

    Thank you.
     
    #5 cPanelMichael, Nov 24, 2014
  6. LOF

    LOF Registered

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    thanks for all your help!

    But I still could not get in using a different IP address nor through ssh...

    have asked my web host to reset password again... although my passwords have all along been correct but this seems to work the last few times... Once I am able to log in again I will try to implement what you have suggested and see how that works out
     
    #6 LOF, Nov 25, 2014
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Right, it's possible the account itself was locked out. You may need to get your hosting provider to disable cPHulk with console access:
    Code:
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
/usr/local/cpanel/bin/cphulk_pam_ctl --disable
    Thank you.
     
    #7 cPanelMichael, Nov 25, 2014
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