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The login is invalid

Discussion in 'General Discussion' started by lackovicj, Sep 1, 2016.

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  1. lackovicj

    lackovicj Registered

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    Hi.I hope i find a solutions for issue I experiencing on my newly build whm/cpanel domain.

    Trouble is with login into webmail...if I create account in iphone/android/outlook everything works perfect..send/receive emails works......but.....Problem starts..

    When i try to login via webmail(in house or external) webail throwing LOGIN failed for all created users within cpanel(webmail access is enabled) If I try to login via cpanel admin that works, webmail interface is opening via all webmail client and able to send/receive emails.

    PS : 2096 webmail port is open on firewall and CPhulk is disabled.

    I believe somebody have a trick to get this working.

    Thank you
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    At the bottom of this thread is a block called Similar Threads. In it, multiple threads listed with the same exact title as yours.

    The documentation should also be helpful:
    cPHulk Brute Force Protection - Documentation - cPanel Documentation

    Specifically, this:

    "When cPHulk blocks an IP address or account, it does not identify itself as the source of the block. Instead, the login page displays the following warning message: The login is invalid."

    This may be the trick you're looking for:
    cPHulk Management on the Command Line - cPanel Knowledge Base - cPanel Documentation

    GL!
     
  3. lackovicj

    lackovicj Registered

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    Thank you INFO pro...I already browsed similar threds and also googled it..but with no clear answer...
    CPHULK is disabled that means there is not blacklist/white list in a place.

    any other ideas??
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Hmm, when you're logging into Webmail directly, not going in from cPanel, are you using the full email address for the login username? Silly question, I know. But, can't hurt to ask. :)
     
  5. lackovicj

    lackovicj Registered

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    Hi..this probably helped..I just enabled cphulk..cleared all cphulk logs,,disabled cphulk again..after steps above I am able to login with full email address into my webmail...
     
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  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Nice! Back in the game. :)
     
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