The login is invalid

[lackovicj]

Hi.I hope i find a solutions for issue I experiencing on my newly build whm/cpanel domain.

Trouble is with login into webmail...if I create account in iphone/android/outlook everything works perfect..send/receive emails works......but.....Problem starts..

When i try to login via webmail(in house or external) webail throwing LOGIN failed for all created users within cpanel(webmail access is enabled) If I try to login via cpanel admin that works, webmail interface is opening via all webmail client and able to send/receive emails.

PS : 2096 webmail port is open on firewall and CPhulk is disabled.

I believe somebody have a trick to get this working.

Thank you

 

[Infopro]

At the bottom of this thread is a block called Similar Threads. In it, multiple threads listed with the same exact title as yours.

The documentation should also be helpful:
cPHulk Brute Force Protection - Documentation - cPanel Documentation

Specifically, this:

"When cPHulk blocks an IP address or account, it does not identify itself as the source of the block. Instead, the login page displays the following warning message: The login is invalid."

I believe somebody have a trick to get this working.

This may be the trick you're looking for:
cPHulk Management on the Command Line - cPanel Knowledge Base - cPanel Documentation

GL!

 

[lackovicj]

Thank you INFO pro...I already browsed similar threds and also googled it..but with no clear answer...
CPHULK is disabled that means there is not blacklist/white list in a place.

any other ideas??

 

[Infopro]

Hmm, when you're logging into Webmail directly, not going in from cPanel, are you using the full email address for the login username? Silly question, I know. But, can't hurt to ask.

 

[lackovicj]

Hi..this probably helped..I just enabled cphulk..cleared all cphulk logs,,disabled cphulk again..after steps above I am able to login with full email address into my webmail...

 

[Infopro]

Nice! Back in the game.