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The login is invalid.

Discussion in 'E-mail Discussion' started by Esmer, Nov 23, 2017.

  1. Esmer

    Esmer Registered

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    Website Owner
    Hello,

    I am trying to login from my mobile or tablet to my webmail & I keep getting "The login is invalid". When I am trying to login from my PC to my webmail in 30% of cases login works and in 70% cases "The login is invalid"?

    What should i do ?

    Kind Regards,
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Your access level shows as "Website Owner". I recommend reporting this issue to your web hosting provider so they can take a closer look at /var/log/maillog to see why the email authentication attempts are failing.

    Thank you.
     
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