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The password for 'root' could not be changed

Discussion in 'General Discussion' started by thewebhosting, Feb 25, 2009.

  1. thewebhosting

    thewebhosting Well-Known Member

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    Hi,

    I am getting following error while changing the root password from WHM:

    ====================
    Results of Password Change

    The password for 'root' could not be changed because: Sorry, the user root is currently suspended. Changing the user's password would unsuspend the account.
    =====================

    The weird thing is that I am able to login in WHM using root user but I am not able to reset the password.

    I am using cPanel 11.24.4-R33609 - WHM 11.24.2.

    Any help would be appreciated!
     
    #1 thewebhosting, Feb 25, 2009
    Last edited: Feb 25, 2009
  2. Kailash1

    Kailash1 Well-Known Member

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    cPanel Access Level:
    Root Administrator
    Twitter:
    cPanel creates a file for suspended user in /var/cpanel/suspended/ directory. Make sure there is no file for root (possible file name is root) in this directory.

    Kailash
     
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