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The Password is Invalid

Discussion in 'Security' started by thenashy, Oct 9, 2012.

  1. thenashy

    thenashy Registered

    Joined:
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    Location:
    Brisbane, Queensland, Australia, Australia
    cPanel Access Level:
    Root Administrator
    I've changed my email password via cPanel, and have attempted to login with the new, and old, and I get an invalid password error, and am unable to login.

    I have attempted changing it again, and still no dice.

    I can no no longer login via root, or any user password.

    I have no idea what to do.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    You will need to contact your data center or hosting provider if you can not access your server as the "root" user. They will be able to reset the root password for you if necessary. You can check /usr/local/cpanel/logs/error_log when changing the email password via cPanel once you have root access restored.

    Thank you.
     
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