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The process pkgacct stalled while it ran for user

Discussion in 'General Discussion' started by Sametto Chan, Dec 11, 2017.

  1. Samet Chan

    Samet Chan Well-Known Member

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    I have seen receive email from WHM a today.
    Code:
    The process “pkgacct - av: 4 - write compressed stream” stalled while it ran for user “root”.
    The process has run for “6 hours and 2.99 seconds”.
    
    At the time that the system generated this notification, the process had a PID of “17893”, and it consumed 0.13% of the system’s memory and 0.03% of the system’s CPU time.
    
    The server’s current health statistics are:
    
    Notification Type stall
    Server unknown.net
    Primary IP Address 5.189.142.235
    Service cpuwatch
    Memory Information
    Used 4.5 GB
    Available 24.79 GB
    Installed 29.29 GB
    Load Information 5.70 6.70 7.17
    Uptime 4 days, 4 hours, 28 minutes, and 28 seconds
    IOStat Information avg-cpu:  %user   %nice %system %iowait  %steal   %idle           12.10    0.29    4.69    2.75   48.14   32.03 Device:            tps    kB_read/s    kB_wrtn/s    kB_read    kB_wrtn sda              44.04       347.04     23317.17  125525696 8433991047 dm-0             42.29       347.00     23317.12  125513687 8433972163
    Top Processes
    PID Owner CPU % Memory % Command
    19286 xuser 40.21 0.12 php-fpm: pool xuser_com
    19284 xuser 29.66 0.11 php-fpm: pool xuser_com
    19277 xuser 25.76 0.13 php-fpm: pool xuser_com
    19285 xuser 25.10 0.10 php-fpm: pool xuser_com
    19278 xuser 23.28 0.11 php-fpm: pool xuser_com
    
    What does this mean?
     
  2. SysSachin

    SysSachin Well-Known Member

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    Can you please let me know in detail what exact size the user has and you are trying to pkg
     
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  3. Samet Chan

    Samet Chan Well-Known Member

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    I don't know about details. I'm not trying to do anything in WHM. I just saw in my email received.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The "pkgacct" script is used for backups. Did you initiate any backup processes manually as root, or using the backup options within cPanel?

    Thank you.
     
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  5. Samet Chan

    Samet Chan Well-Known Member

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    That sounds like from thread: Creating Archive stuck?

    It's been 8 hours to full as backup completed from my email receive. What the heck 8 hours along? O.O
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like you have a support ticket open for that issue. Feel free to respond to that ticket with additional questions regarding the topic.

    Thank you.
     
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