The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SOLVED The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests

Discussion in 'Security' started by jeffdwyatt, May 11, 2017.

Tags:
  1. jeffdwyatt

    jeffdwyatt Registered

    Joined:
    May 11, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Costa Rica
    cPanel Access Level:
    Root Administrator
    It looks like this error is back. I've been getting this consistently over the last several hours when attempting to renew a certificate. Any idea how long it will take to resolve?
     
    #1 jeffdwyatt, May 11, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,021
    Likes Received:
    1,276
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello @jeffdwyatt,

    Comodo, the default provider for AutoSSL certificates, is currently performing maintenance on their systems to address an unexpected outage. You may notice the following error message in the AutoSSL logs until the issue is addressed:

    "The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later."

    I'll update this thread with more information on the status of this issue as it becomes available.

    Thank you.
     
    #2 cPanelMichael, May 11, 2017
  3. Nirjonadda

    Nirjonadda Well-Known Member

    Joined:
    May 8, 2013
    Messages:
    341
    Likes Received:
    8
    Trophy Points:
    18
    cPanel Access Level:
    Website Owner
    I am getting Manage AutoSSL error, please let me know this fix.

    Code:
    Log for the AutoSSL run for all users: Friday, May 12, 2017 1:01:28 PM GMT+0200 (cPanel (powered by Comodo))
1:01:28 PM This system has AutoSSL set to use “cPanel (powered by Comodo)”.
1:01:28 PM Checking websites for “nuse” …
1:01:28 PM The website “mysite.com”, owned by “nuse”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
1:01:28 PM The system will attempt to renew SSL certificates for the following websites:
1:01:28 PM mysite.com (mysite.com.com www.mysite.com.com mail.mysite.com.com webmail.mysite.com.com cpanel.mysite.com.com webdisk.mysite.com.com)
1:01:31 PM The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later.
1:01:31 PM The system has completed the AutoSSL check for “nuse”.
1:01:31 PM The system has finished checking 1 user.
     
    #3 Nirjonadda, May 12, 2017
    Last edited by a moderator: May 12, 2017
  4. Metro2

    Metro2 Well-Known Member

    Joined:
    May 24, 2006
    Messages:
    394
    Likes Received:
    17
    Trophy Points:
    168
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Edit - redundant post.
     
    #4 Metro2, May 12, 2017
    Last edited: May 12, 2017
  5. Metro2

    Metro2 Well-Known Member

    Joined:
    May 24, 2006
    Messages:
    394
    Likes Received:
    17
    Trophy Points:
    168
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Doh! I didn't notice this thread until after I'd already posted in another one.

    Been getting this since early yesterday and it's leaving me dead in the water on new account / new site setups for my customers since everyone wants SSL these days.

    root@hostname [~]# /usr/local/cpanel/bin/autossl_check --user example
    This system has AutoSSL set to use “cPanel (powered by Comodo)”.
    Checking websites for “example” …
    The website “example.net”, owned by “example”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
    The system will attempt to renew SSL certificates for the following websites:
    example.net (example.net www.example.net mail.example.net)
    The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later.
    The system has completed the AutoSSL check for “example”.

    Hope it clears up soon.
     
    #5 Metro2, May 12, 2017
  6. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    588
    Likes Received:
    88
    Trophy Points:
    153
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    #6 Jcats, May 12, 2017
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,021
    Likes Received:
    1,276
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello Everyone!

    There's no update to report on the status of the Comodo outage at this time. The temporary workaround is to use Let's Encrypt as the default AutoSSL provider on your server:

    The Let's Encrypt Plugin - cPanel Knowledge Base - cPanel Documentation

    I'll update this thread again as soon as we receive an update from Comodo regarding this outage.

    Thank you.
     
    #7 cPanelMichael, May 12, 2017
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,021
    Likes Received:
    1,276
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    To update, Comodo has completed the emergency maintenance on their servers. The AutoSSL feature should now work as expected.

    Thank you.
     
    #8 cPanelMichael, May 12, 2017
    Metro2 likes this.
  9. Metro2

    Metro2 Well-Known Member

    Joined:
    May 24, 2006
    Messages:
    394
    Likes Received:
    17
    Trophy Points:
    168
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Thank you cPanelMichael, for always keeping us on track! You are an extremely valued part of this community!
     
    #9 Metro2, May 12, 2017
    cPanelMichael and verdon like this.
(You must log in or sign up to post here.)
Loading...
Similar Threads - provider “cPanel (powered
  1. tudorh

    Automatically whitelist known mobile device providers?

    tudorh, Aug 15, 2017 at 8:56 PM, in forum: E-mail Discussions
    Replies:
    2
    Views:
    43
    cPanelMichael
    Aug 16, 2017 at 10:30 AM
  2. chris0147

    install_lets_encrypt_autossl_provider No such file or directory

    chris0147, Apr 29, 2017, in forum: Security
    Replies:
    3
    Views:
    290
    Infopro
    May 1, 2017
  3. Jhosman

    Publish DNS hosting provider?

    Jhosman, Mar 9, 2017, in forum: Bind / DNS / Nameserver Issues
    Replies:
    3
    Views:
    229
    cPanelMichael
    Mar 9, 2017
  4. Andrew McShane

    Files in public_html but still going to url provider parking page?

    Andrew McShane, Feb 3, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    293
    cPanelMichael
    Feb 3, 2017
  5. kenpeter

    SOLVED v60 - missing install_lets_encrypt_autossl_provider

    kenpeter, Dec 22, 2016, in forum: Security
    Replies:
    3
    Views:
    515
    cPanelMichael
    Jan 5, 2017

Share This Page