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SOLVED The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests

Discussion in 'Security' started by jeffdwyatt, May 11, 2017.

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  1. jeffdwyatt

    jeffdwyatt Registered

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    It looks like this error is back. I've been getting this consistently over the last several hours when attempting to renew a certificate. Any idea how long it will take to resolve?
     
    #1 jeffdwyatt, May 11, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @jeffdwyatt,

    Comodo, the default provider for AutoSSL certificates, is currently performing maintenance on their systems to address an unexpected outage. You may notice the following error message in the AutoSSL logs until the issue is addressed:

    "The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later."

    I'll update this thread with more information on the status of this issue as it becomes available.

    Thank you.
     
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    #2 cPanelMichael, May 11, 2017
  3. Nirjonadda

    Nirjonadda Well-Known Member

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    I am getting Manage AutoSSL error, please let me know this fix.

    Code:
    Log for the AutoSSL run for all users: Friday, May 12, 2017 1:01:28 PM GMT+0200 (cPanel (powered by Comodo))
1:01:28 PM This system has AutoSSL set to use “cPanel (powered by Comodo)”.
1:01:28 PM Checking websites for “nuse” …
1:01:28 PM The website “mysite.com”, owned by “nuse”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
1:01:28 PM The system will attempt to renew SSL certificates for the following websites:
1:01:28 PM mysite.com (mysite.com.com www.mysite.com.com mail.mysite.com.com webmail.mysite.com.com cpanel.mysite.com.com webdisk.mysite.com.com)
1:01:31 PM The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later.
1:01:31 PM The system has completed the AutoSSL check for “nuse”.
1:01:31 PM The system has finished checking 1 user.
     
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    #3 Nirjonadda, May 12, 2017
    Last edited by a moderator: May 12, 2017
  4. Metro2

    Metro2 Well-Known Member

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    Edit - redundant post.
     
    #4 Metro2, May 12, 2017
    Last edited: May 12, 2017
  5. Metro2

    Metro2 Well-Known Member

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    Doh! I didn't notice this thread until after I'd already posted in another one.

    Been getting this since early yesterday and it's leaving me dead in the water on new account / new site setups for my customers since everyone wants SSL these days.

    root@hostname [~]# /usr/local/cpanel/bin/autossl_check --user example
    This system has AutoSSL set to use “cPanel (powered by Comodo)”.
    Checking websites for “example” …
    The website “example.net”, owned by “example”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
    The system will attempt to renew SSL certificates for the following websites:
    example.net (example.net www.example.net mail.example.net)
    The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later.
    The system has completed the AutoSSL check for “example”.

    Hope it clears up soon.
     
    #5 Metro2, May 12, 2017
  6. Jcats

    Jcats Well-Known Member

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    #6 Jcats, May 12, 2017
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello Everyone!

    There's no update to report on the status of the Comodo outage at this time. The temporary workaround is to use Let's Encrypt as the default AutoSSL provider on your server:

    The Let's Encrypt Plugin - cPanel Knowledge Base - cPanel Documentation

    I'll update this thread again as soon as we receive an update from Comodo regarding this outage.

    Thank you.
     
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    #7 cPanelMichael, May 12, 2017
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, Comodo has completed the emergency maintenance on their servers. The AutoSSL feature should now work as expected.

    Thank you.
     
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    #8 cPanelMichael, May 12, 2017
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  9. Metro2

    Metro2 Well-Known Member

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    Thank you cPanelMichael, for always keeping us on track! You are an extremely valued part of this community!
     
    #9 Metro2, May 12, 2017
    cPanelMichael and verdon like this.
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