Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests

Discussion in 'Security' started by jeffdwyatt, May 11, 2017.

Tags:
  1. jeffdwyatt

    jeffdwyatt Registered

    Joined:
    May 11, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Costa Rica
    cPanel Access Level:
    Root Administrator
    It looks like this error is back. I've been getting this consistently over the last several hours when attempting to renew a certificate. Any idea how long it will take to resolve?
     
    #1 jeffdwyatt, May 11, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,009
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @jeffdwyatt,

    Comodo, the default provider for AutoSSL certificates, is currently performing maintenance on their systems to address an unexpected outage. You may notice the following error message in the AutoSSL logs until the issue is addressed:

    "The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later."

    I'll update this thread with more information on the status of this issue as it becomes available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, May 11, 2017
  3. Nirjonadda

    Nirjonadda Well-Known Member

    Joined:
    May 8, 2013
    Messages:
    641
    Likes Received:
    16
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    I am getting Manage AutoSSL error, please let me know this fix.

    Code:
    Log for the AutoSSL run for all users: Friday, May 12, 2017 1:01:28 PM GMT+0200 (cPanel (powered by Comodo))
1:01:28 PM This system has AutoSSL set to use “cPanel (powered by Comodo)”.
1:01:28 PM Checking websites for “nuse” …
1:01:28 PM The website “mysite.com”, owned by “nuse”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
1:01:28 PM The system will attempt to renew SSL certificates for the following websites:
1:01:28 PM mysite.com (mysite.com.com www.mysite.com.com mail.mysite.com.com webmail.mysite.com.com cpanel.mysite.com.com webdisk.mysite.com.com)
1:01:31 PM The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later.
1:01:31 PM The system has completed the AutoSSL check for “nuse”.
1:01:31 PM The system has finished checking 1 user.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 Nirjonadda, May 12, 2017
    Last edited by a moderator: May 12, 2017
  4. Metro2

    Metro2 Well-Known Member

    Joined:
    May 24, 2006
    Messages:
    433
    Likes Received:
    32
    Trophy Points:
    178
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Edit - redundant post.
     
    #4 Metro2, May 12, 2017
    Last edited: May 12, 2017
  5. Metro2

    Metro2 Well-Known Member

    Joined:
    May 24, 2006
    Messages:
    433
    Likes Received:
    32
    Trophy Points:
    178
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Doh! I didn't notice this thread until after I'd already posted in another one.

    Been getting this since early yesterday and it's leaving me dead in the water on new account / new site setups for my customers since everyone wants SSL these days.

    root@hostname [~]# /usr/local/cpanel/bin/autossl_check --user example
    This system has AutoSSL set to use “cPanel (powered by Comodo)”.
    Checking websites for “example” …
    The website “example.net”, owned by “example”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
    The system will attempt to renew SSL certificates for the following websites:
    example.net (example.net www.example.net mail.example.net)
    The provider “cPanel (powered by Comodo)” cannot currently accept incoming requests. The system will try again later.
    The system has completed the AutoSSL check for “example”.

    Hope it clears up soon.
     
    #5 Metro2, May 12, 2017
  6. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    720
    Likes Received:
    123
    Trophy Points:
    168
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 Jcats, May 12, 2017
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,009
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello Everyone!

    There's no update to report on the status of the Comodo outage at this time. The temporary workaround is to use Let's Encrypt as the default AutoSSL provider on your server:

    The Let's Encrypt Plugin - cPanel Knowledge Base - cPanel Documentation

    I'll update this thread again as soon as we receive an update from Comodo regarding this outage.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelMichael, May 12, 2017
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,009
    Likes Received:
    2,123
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    To update, Comodo has completed the emergency maintenance on their servers. The AutoSSL feature should now work as expected.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, May 12, 2017
    Metro2 likes this.
  9. Metro2

    Metro2 Well-Known Member

    Joined:
    May 24, 2006
    Messages:
    433
    Likes Received:
    32
    Trophy Points:
    178
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Thank you cPanelMichael, for always keeping us on track! You are an extremely valued part of this community!
     
    #9 Metro2, May 12, 2017
    cPanelMichael and verdon like this.
(You must log in or sign up to post here.)
Loading...
Similar Threads - provider “cPanel (powered
  1. Bashed

    Block All Mail from hosting provider?

    Bashed, Apr 9, 2019, in forum: E-mail Discussion
    Replies:
    4
    Views:
    467
    cPanelMichael
    Apr 12, 2019
  2. abkarino

    Local mail but pass through external provider - prevent local resolve with split delivery

    abkarino, Feb 5, 2019, in forum: E-mail Discussion
    Replies:
    6
    Views:
    316
    cPanelMichael
    Feb 8, 2019
  3. Nolli

    Changing Webhosting Provider

    Nolli, Jan 28, 2019, in forum: Data Protection
    Replies:
    7
    Views:
    273
    Infopro
    Jan 31, 2019
  4. Adham10

    Can My Hosting Provider Access my Email Accounts?

    Adham10, Nov 2, 2018, in forum: E-mail Discussion
    Replies:
    5
    Views:
    292
    Infopro
    Nov 2, 2018
  5. CoyoteKG

    DKIM signed domain hosted by another provider?

    CoyoteKG, Apr 15, 2018, in forum: E-mail Discussion
    Replies:
    7
    Views:
    734
    cPanelLauren
    Apr 16, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice