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The “queueprocd” service is down error

Discussion in 'General Discussion' started by Clint Decker, May 17, 2018.

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  1. Clint Decker

    Clint Decker Member

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    Ever since the last 2 updates over the past day, I've had cphulk down almost constantly and queueprocd down. cphulk seems to be able to recover itself, but I cant figure out why queueprocd is down.

    (XID txsvck) The “queueprocd” service is down.

    The subprocess “/usr/local/cpanel/scripts/restartsrv_queueprocd” reported error number 255 when it ended.

    I'm on v70.0.42 right now. I was getting the same error on the previous update too.

    Code:
    ay 17 16:51:57 lax-76.***.net systemd[1]: Starting cPanel Queue services...
    May 17 16:51:57 lax-76.***.net startqueueprocd[136914]: ==> cPanel TaskQueue Processing Daemon version 1.0
    May 17 16:51:57 lax-76.***.net systemd[1]: Started cPanel Queue services.
    May 17 16:51:57 lax-76.***.net systemd[1]: queueprocd.service: main process exited, code=exited, status=255/n/a
    May 17 16:51:57 lax-76.***.net stopqueueprocd[136921]: No cPanel TaskQueue Daemon detected.
    May 17 16:51:57 lax-76.***.net systemd[1]: Unit queueprocd.service entered failed state.
    May 17 16:51:57 lax-76.***.net systemd[1]: queueprocd.service failed.
    
    
    Any ideas on how to fix this?
     
    #1 Clint Decker, May 17, 2018
    Last edited by a moderator: May 17, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Clint Decker,

    Can you check to see if there's any output in /usr/local/cpanel/logs/queueprocd.log when the service is reported as down?

    Thank you.
     
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  3. Clint Decker

    Clint Decker Member

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    After about 2 full days of being down, it automagically fixed itself... but here are the logs from the days it was down: (in case it happens again, I'd love to know what caused it and how to fix it)


    [2018-05-17 02:47:51 -0700] die [queueprocd] Unable to open state file '/var/cpanel/taskqueue/servers_queue.json': Operation not permitted at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 34.
    Cpanel::LoggerAdapter::throw(Cpanel::LoggerAdapter=HASH(0xacd270), "Unable to open state file '/var/cpanel/taskqueue/servers_queu"...) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/StateFile.pm l$
    cPanel::StateFile::throw(cPanel::StateFile=HASH(0x202cb30), "Unable to open state file '/var/cpanel/taskqueue/servers_queu"...) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 243
    cPanel::StateFile::Guard::_open(cPanel::StateFile::Guard=HASH(0x20357d8), "+<") called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 445
    cPanel::StateFile::_resynch(cPanel::StateFile=HASH(0x202cb30), undef, 1526549767, 579) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 423
    cPanel::StateFile::synch(cPanel::StateFile=HASH(0x202cb30)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 347
    cPanel::StateFile::new("cPanel::StateFile", HASH(0x20266a0)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 230
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 232
    cPanel::TaskQueue::new("cPanel::TaskQueue", HASH(0x2035880)) called at libexec/queueprocd.pl line 162
    libexec::queueprocd::script("libexec::queueprocd") called at libexec/queueprocd.pl line 111
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 32.
    eval {...} called at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 32
    Cpanel::LoggerAdapter::throw(Cpanel::LoggerAdapter=HASH(0xacd270), "Unable to open state file '/var/cpanel/taskqueue/servers_queu"...) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/StateFile.pm l$
    cPanel::StateFile::_throw("cPanel::StateFile", "Unable to open state file '/var/cpanel/taskqueue/servers_queu"...) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 236
    cPanel::TaskQueue::new("cPanel::TaskQueue", HASH(0x2035880)) called at libexec/queueprocd.pl line 162
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Clint Decker,

    Please feel free to open a support ticket using the link in my signature if the error message continues. You can post the ticket number here and we will link this forums thread to the ticket.

    Thank you.
     
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