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The requested URL / was not found on this server

Discussion in 'Bind/DNS/Nameserver' started by creagrafi, Jan 9, 2018.

  1. creagrafi

    creagrafi Registered

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    Hello,

    I am using cPanel through HostGator's Reseller Hosting service.
    And use google mail server.

    Not Work Domain: - Removed -
    Please Check this domain DNS Settings.

    Thank You
     
    #1 creagrafi, Jan 9, 2018
    Last edited by a moderator: Jan 9, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you try uploading a test HTML page (e.g. 1234.html) to the document root of the website? Then, access that test page directly from your web browser and see if it loads. If it does, then it suggests you have some custom Mod_Rewrite rules in your .htaccess file that are redirecting access requests to a location that does not exist.

    Thank you.
     
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  3. Tobiloba Oyediran

    Tobiloba Oyediran Registered

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    I am experiencing the same issue after I unsuspended an account.
    I did I did what you suggested, but the issue is still the same.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you confirm that you have root access to the server? Have you tried clearing your browser cache? If so, could you let us know the contents of the .htaccess file in the document root of this website?

    Thank you.
     
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  5. Tobiloba Oyediran

    Tobiloba Oyediran Registered

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    Yes I have root access.
    Cleared browser cache
    Content of .htaccess below

    Code:
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    
    # END WordPress
    # php -- BEGIN cPanel-generated handler, do not edit
    # Set the “ea-php56” package as the default “PHP” programming language.
    <IfModule mime_module>
      AddType application/x-httpd-ea-php56 .php .php5 .phtml
    </IfModule>
    # php -- END cPanel-generated handler, do not edit
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you confirm if temporarily moving the .htaccess file out of the way allows the website to begin loading well again? Also, can you verify the domain name itself resolves to the correct IP address from your workstation?

    Thank you.
     
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  7. Tobiloba Oyediran

    Tobiloba Oyediran Registered

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    I was able to fix the issue by rebuilding Apache.
    I have also noticed that it takes a while before accounts come alive after unsuspension.

    The error shows up for some time ranging from half an hour to almost a whole day before the site comes back online.
    "
    The requested URL / was not found on this server
    "

    I don't make any changes, I simply have to wait whatever time it takes.
    This has been happening since the beginning of the year.
    What is the fix for this?
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Tobiloba Oyediran,

    Please post the output from the following commands so we can better diagnose the issue:

    Code:
    cat /usr/local/cpanel/version
    cat /var/cpanel/envtype
    Also, can you let us know of any specific output to /usr/local/cpanel/logs/error_log when suspending and unsuspending an account?

    Thank you.
     
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