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The server could not locate the document you requested

Discussion in 'General Discussion' started by Browlin, Aug 22, 2017.

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  1. Browlin

    Browlin Member

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    Hello All,

    Aim:
    I have cloned a Cpanel VM to have test environment with new IP is assigned licences is enabled on test VM

    We have successfully enabled CPanel WHM .

    Case:

    i have created a test account (test) and copied /home/test/public_html/ simple index to file to test website


    check:

    when i check http://IP/~test.

    Error :
    I am getting following error
    "404 Error: Missing Document The server could not locate the document you requested."



    Please help me to resolve ...
     
  2. Browlin

    Browlin Member

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    Hello All,

    Aim:
    I have cloned a Cpanel VM to have test environment with new IP is assigned licences is enabled on test VM

    We have successfully enabled CPanel WHM .

    Case:

    i have created a test account (test) and copied /home/test/public_html/ simple index to file to test website


    check:

    when i check http://IP/~test.

    Error :
    I am getting following error
    "404 Error: Missing Document The server could not locate the document you requested."
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  4. Browlin

    Browlin Member

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    Hello thanks for ur reply,

    Please advice below

    The test Cpanel WHM ip is shared IP with production. any impact on production if i Disabled mod_userdir protection in test server?
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you elaborate on your last response? For instance, are you asking if disabling Mod_Userdir protection on a test server will affect that same option on a separate production server?

    Thank you.
     
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  6. Browlin

    Browlin Member

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    Hello Michael, Thanks.......

    I have two Cpanel WHM one is production and another one testing (i have cloned from production ) both are connected to the same DNS. for a testing case, we need to migrate one account from production to test WHM ...


    after migrated account, when i check http://IP/~test account i am getting "
    The server could not locate the document you requested"

    i am not able to check my test domain status


    just need advice we already tried all possible which is not working .......If my test Cpanel WHM ip is shared IP with production. any impact on production if I Disabled mod_userdir protection in test server?

     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Does this server use cPanel version 66? If so, try browsing to "WHM Home » Service Configuration » Apache Configuration » Global Configuration" and setting "Optimize .htaccess (AllowOverride)" to "Search "/" and Below" to see if this solves the issue.

    Thank you.
     
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  8. Browlin

    Browlin Member

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    We are using old Cpanel Version is 11.30.8.0

    Thank you...
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    cPanel version 11.30 is end-of-life and thus no longer supported. Is there anything in-particular preventing you from updating to a newer cPanel version?

    Thank you.
     
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  10. Browlin

    Browlin Member

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    We have more than 2000 domains which are up and running any impact /downtime if we update?
     
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    cPanel updates will not typically result in downtime, however you may want to consider opening a support ticket using the link in my signature so we can assist you with this update due to the age of the currently installed cPanel version.

    Thank you.
     
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