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The service “ipaliases” appears to be down.

Discussion in 'General Discussion' started by jediN1nja, Feb 21, 2017.

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  1. jediN1nja

    jediN1nja Member

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    Hi,

    I've been getting 100's of this warning and I'm not able to resolve the issue. I've tried restarting the ipaliases service with now luck. This is the msg from the error email:

    Code:
    Feb 21 18:09:12  systemd[1]: Starting cPanel IP aliases service...
    Feb 21 18:09:12  ipaliases[3860]: Bringing up enp2s0:cp1 Cannot find device "enp2s0"
    Feb 21 18:09:12  ipaliases[3860]: [FAILED]
    Feb 21 18:09:12  ipaliases[3860]: Routing 1.2.3.4 Cannot find device "enp2s0:cp1"
    Feb 21 18:09:12 ipaliases[3860]: [FAILED]
    Feb 21 18:09:12  systemd[1]: Started cPanel IP aliases service.
    Please help as soon as possible as my client is unable to send any msgs from their website
     
    #1 jediN1nja, Feb 21, 2017
    Last edited by a moderator: Feb 21, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Check to see what's configured for the following option in "WHM >> Basic WebHost Manager Setup" under the "Basic Config" tab:

    The ethernet device onto which new IP addresses are added. Devices detected with at least one IP are listed in the drop-down, or you may specify another device.

    Does it match the device name you see when using the "ifconfig" command?

    Thank you.
     
  3. jediN1nja

    jediN1nja Member

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    As far as I understand it's not matching. Under the "Basic Config" tab the option is listed under "Other: enp2s0" and my results under ifconfig are: eno1, eth0, lo.

    Should I change my setting under basic config to eth0?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Yes, update the setting in WHM to the default value instead of "Other" if you can confirm the values listed in the drop-down match what you see when using the ifconfig command.

    Thank you.
     
  5. jediN1nja

    jediN1nja Member

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    I've changed the setting, but the service status still shows as being down in WHM, although ipaliases status in ssh gives me this:
    Code:
    Feb 21 19:13:24 travelforlife.dedicated.co.za systemd[1]: Starting cPanel IP aliases service...
    Feb 21 19:13:24 travelforlife.dedicated.co.za ipaliases[18565]: Bringing up eth0:cp1 [  OK  ]
    Feb 21 19:13:24 travelforlife.dedicated.co.za ipaliases[18565]: Routing 197.242.156.127 [  OK  ]
    Feb 21 19:13:24 travelforlife.dedicated.co.za systemd[1]: Started cPanel IP aliases service.
    
    Does this mean it's back online? It's back online!

    Thank you!
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    "WHM >> Service Status" is not a live status indicator. Check to see if the status changes after the next Chkservd monitoring attempt (it runs every 5 minutes).

    Thank you.
     
  7. jediN1nja

    jediN1nja Member

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    Today this error came back. Except now it was the other way around. It seems that "eth0" became the other option and "enp2s0" was default but not selected making ipaliases go down again. Is there something happening causing this to happen like some restart of the server or something? Or is this just going to happen all the time? Can I perhaps setup something to automatically change this setting for me?
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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