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SOLVED The service “mailman” appears to be down.

Discussion in 'E-mail Discussion' started by Pedro Mantilla, Nov 4, 2018.

  1. Pedro Mantilla

    Pedro Mantilla Registered

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    I'm using cPanel with Centos 7.

    I started receiving this alert since yesterday. I tried to restart the service but it always shows the same error. Is a just migrated server.

    This is the message:
    Code:
    Service Check Method The system’s command to check or to restart this service failed.
    Number of Restart Attempts 215
    Service Check Raw Output (XID x2e3v8) The “mailman” service is down.
    
    The subprocess “/usr/local/cpanel/scripts/restartsrv_mailman” reported error number 255 when it ended.
    Startup Log Nov 04 11:37:15 srvr.example.com restartsrv_mailman[22225]: sitelist = MailList(sitelistname, lock=0)
    Nov 04 11:37:15 srvr.example.com restartsrv_mailman[22225]: File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 133, in __init__
    Nov 04 11:37:15 srvr.example.com restartsrv_mailman[22225]: self.Load()
    Nov 04 11:37:15 srvr.example.com restartsrv_mailman[22225]: File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 720, in Load
    Nov 04 11:37:15 srvr.example.com restartsrv_mailman[22225]: raise Errors.MMCorruptListDatabaseError, e
    Nov 04 11:37:15 srvr.example.com restartsrv_mailman[22225]: Mailman.Errors.MMCorruptListDatabaseError: [Errno 2] No such file or directory: '/usr/local/cpanel/3rdparty/mailman/lists/mailman/config.db.last'
    Nov 04 11:37:15 srvr.example.com systemd[1]: mailman.service: control process exited, code=exited status=1
    Nov 04 11:37:15 srvr.example.com systemd[1]: Failed to start mailman services.
    Nov 04 11:37:15 srvr.example.com systemd[1]: Unit mailman.service entered failed state.
    Nov 04 11:37:15 srvr.example.com systemd[1]: mailman.service failed.
    Log Messages The system could not provide log messages for “mailman” because it failed to read all of the potential log files with the following errors: Error while attempting to read “/var/log/maillog”: “Empty File”, Error while attempting to read “/var/log/secure”: “Empty File”, Error while attempting to read “/var/log/messages”: “Empty File” 
    
     
    #1 Pedro Mantilla, Nov 4, 2018
    Last edited by a moderator: Nov 4, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Pedro Mantilla

    How did you migrate from the old server to the new? It seems like there is an issue with the mailman db on this server:

    Code:
    Nov 04 11:37:15 srvr.example.com restartsrv_mailman[22225]: Mailman.Errors.MMCorruptListDatabaseError: [Errno 2] No such file or directory: '/usr/local/cpanel/3rdparty/mailman/lists/mailman/config.db.last'
    
    It might be best to open a ticket so that we can look further into this for you.

    You can open a ticket using the link in my signature, Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


    Thanks!
     
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  3. Pedro Mantilla

    Pedro Mantilla Registered

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    Hello,

    This is the ticket ID: 10664225
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    HI @Pedro Mantilla

    Thanks for providing the Ticket ID. I took a look at the ticket and found an analyst has already been able to identify the cause of the issue as well as assist you with resolving it. It appears that as I thought the mailman configuration database had been corrupted. To resolve this for you the analyst moved the old data aside, then recreated it. He also had to move the configuration files to allow for them to be recreated. Once this was completed he was able to restart mailman successfully. Can you let us know if you are still experiencing any issues?

    Thanks!
     
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  5. Pedro Mantilla

    Pedro Mantilla Registered

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    Thanks cPanelLauren, it's working fine now.
     
  6. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Pedro Mantilla,

    I'm really glad to hear that! Thanks for letting us know.
     
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