The service “nameserver” appears to be down

Operating System & Version
centos 7

wahabalemi

Registered
Mar 14, 2020
3
0
1
Tehran
cPanel Access Level
Root Administrator
Hi there,
Received the following monitoring email - any information or process to resolve?

Service Name nameserver
Service Status failed ⛔
Notification The service “nameserver” appears to be down.
Service Check Method The system’s command to check or to restart this service failed.
Number of Restart Attempts 1
Service Check Raw Output (XID ve8kvh) The “pdns” service is down.

The subprocess “/usr/local/cpanel/scripts/restartsrv_named” reported error number 255 when it ended.
Startup Log Jun 16 16:11:17 sample.com named[3029]: none:104: 'max-cache-size 90%' - setting to 57756MB (out of 64173MB)
Jun 16 16:11:17 sample.com named[3029]: set up managed keys zone for view external, file 'external.mkeys'
Jun 16 16:11:17 sample.com named[3029]: none:104: 'max-cache-size 90%' - setting to 57756MB (out of 64173MB)
Jun 16 16:11:17 sample.com named[3029]: configuring command channel from '/etc/rndc.key'
Jun 16 16:11:17 sample.com named[3029]: command channel listening on 127.0.0.1#953
Jun 16 16:11:17 sample.com named[3029]: configuring command channel from '/etc/rndc.key'
Jun 16 16:11:17 sample.com named[3029]: command channel listening on ::1#953
Jun 16 16:11:17 sample.com systemd[1]: Started Berkeley Internet Name Domain (DNS).
Jun 16 16:11:59 sample.com systemd[1]: Reloading Berkeley Internet Name Domain (DNS).
Jun 16 16:11:59 sample.com systemd[1]: Reloaded Berkeley Internet Name Domain (DNS).

Based on this link
I executed the following command:

Code:
rpm -qf --queryformat '%{VERSION}\n' /etc/redhat-release
it returns 7

i executed also :
Code:
/scripts/restartsrv_named
it returns "pdns restarted successfully."

but i can not access my whm panel or cpanel .

any help needed. thanks
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,250
313
Houston
Your issue is different than the one listed in the thread so unfortunately, gathering system information may not be as useful for you.

What is the output of the following in order of how they're listed?
Code:
/scripts/restartsrv_pdns
Code:
ps faux |grep pdns
Code:
netstat -plan |grep pdns