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The service “spamd” appears to be down.

Discussion in 'General Discussion' started by seco, Oct 30, 2016.

  1. seco

    seco Member

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    Hi
    every day since many months this notification comes to me from the server
    The service “spamd” appears to be down.

    and the service is recovered after that

    the Service Check Method
    The system’s command to check or to restart this service failed.

    what i can do to solve this problem
    thanks in advance.
    WHM 58.0 (build 32)
     
    #1 seco, Oct 30, 2016
    Last edited by a moderator: Oct 30, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you let us know the specific output to /var/log/chkservd.log and /var/log/exim_mainlog when the spamd service is detected as down?

    Thank you.
     
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  3. polonski

    polonski Registered

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    here's my log info

    chkservd.log:

    Code:
    Service Check Started
    Loading services .....cpanellogd....cpdavd....cpsrvd....crond....dnsadmin....httpd....imap....ipaliases....lmtp....mailman....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done
    [2016-11-08 20:27:39 +1100] Disk check .... /var/tmp (/var/tmp) [7.37%] ... /tmp (/tmp) [7.37%] ... /boot (/boot) [15.43%] ... / (/) [65.95%] ... {status:eek:k} ... Done
    [2016-11-08 20:27:39 +1100] OOM check ....Done
    [2016-11-08 20:27:39 +1100] Service check ....sshd [[check command:+][socket connect:N/A]]...spamd [][check command:-][socket connect:N/A][fail count:152]Restarting spamd....
    [notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [[check command:+][socket connect:N/A]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [[check command:+][socket connect:N/A]]...named [[check command:+][socket connect:N/A]]...mysql [[check command:+][socket connect:N/A]]...mailman [[check command:+][socket connect:N/A]]...lmtp [[check command:+][socket connect:+]]...ipaliases [[check command:+][socket connect:N/A]]...imap [[socket_service_auth:1][check command:+][socket connect:+]]...httpd [[check command:N/A][socket connect:+]]...exim [[check command:N/A][socket connect:N/A]]...dnsadmin [[http_service_auth:1][check command:+][socket connect:+]]...crond [[check command:+][socket connect:N/A]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cpgreylistd [[check command:N/A][socket connect:N/A]]...cpdavd [[http_service_auth:1][check command:+][socket connect:+]]...cpanellogd [[check command:+][socket connect:N/A]]...Done
    Service Check Finished
    
    and exim_main
    
    2016-11-08 20:27:41 cwd=/ 3 args: /usr/sbin/sendmail -odb -ti
    2016-11-08 20:27:42 1c42gv-000C2v-W3 <= root@host.fake.com U=root P=local S=43048 T="[vs-sub.host.fake.com] FAILED \342\233\224: spamd (43.250.250.200)" for me@email.com.au
    2016-11-08 20:27:42 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1c42gv-000C2v-W3
    2016-11-08 20:27:45 1c42gv-000C2v-W3 => root@host.fake.com R=lookuphost T=remote_smtp H=aspmx.l.google.com [74.125.204.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes C="250 2.0.0 OK 1478597263 w5si9261154pgj.87 - gsmtp"
    2016-11-08 20:27:45 1c42gv-000C2v-W3 Completed
    

    with some details faked
     
    #3 polonski, Nov 8, 2016
    Last edited by a moderator: Nov 8, 2016
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you notice any additional output to /var/log/exim_mainlog before the times that SpamAssassin is detected as down?

    Thank you.
     
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  5. polonski

    polonski Registered

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    Thanks I found something like this . exim trying to send email to root ?

    Code:
    2016-11-05 17:07:18 cwd=/var/spool/exim 4 args: /usr/sbin/exim -odi -Mc 1c2u7F-0004rn-VZ
    2016-11-05 17:07:20 1c2u7F-0004rn-VZ => env25446 <env25446@vs-envent2044.au.example.com> R=localuser T=dovecot_delivery C="250 2.0.0 <env25446@vs-envent2044.au.example.com> RjKnCBh3HVhySgAAGOffjA Saved"
    2016-11-05 17:07:20 1c2u7F-0004rn-VZ Completed
    2016-11-06 02:39:02 cwd=/root 9 args: /usr/sbin/sendmail -FCronDaemon -i -odi -oem -oi -t -f root
    2016-11-06 02:52:02 1c333e-00031Z-Bi <= root@vs-envent2044.au.example.com U=root P=local S=241689 T="Cron <root@vs-envent2044> /usr/local/cpanel/scripts/upcp --cron" for root
    2016-11-06 02:52:02 cwd=/var/spool/exim 4 args: /usr/sbin/exim -odi -Mc 1c333e-00031Z-Bi
    2016-11-06 02:52:02 1c333e-00031Z-Bi ** root@vs-envent2044.au.example.com R=localuser_root: root cannot accept local mail deliveries
    2016-11-06 02:52:02 cwd=/var/spool/exim 8 args: /usr/sbin/exim -odi -t -oem -oi -f <> -E1c333e-00031Z-Bi
    2016-11-06 02:52:03 1c33GE-0003nv-UF <= <> R=1c333e-00031Z-Bi U=mailnull P=local S=2191 T="Mail delivery failed: returning message to sender" for root@vs-envent2044.au.example.com
    2016-11-06 02:52:03 cwd=/var/spool/exim 4 args: /usr/sbin/exim -odi -Mc 1c33GE-0003nv-UF
    2016-11-06 02:52:03 1c33GE-0003nv-UF ** root@vs-envent2044.au.example.com R=localuser_root: root cannot accept local mail deliveries
    2016-11-06 02:52:03 1c33GE-0003nv-UF Frozen (delivery error message)
    2016-11-06 02:52:03 1c333e-00031Z-Bi Completed
    
    Does that help?
     
    #5 polonski, Nov 8, 2016
    Last edited by a moderator: Nov 8, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I don't see anything in the log output that suggests an issue with SpamAssassin. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  7. polonski

    polonski Registered

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    Hi thanks for that.

    The ticket id is 7945299

    Many thanks!
    Michal
     
  8. polonski

    polonski Registered

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    Turns out I was not running exim which SpamAssasin was trying to use

    Just had to turn off SpamAssasin:

    thanks to the cpanel support for speedy reply! you guys are awesome!
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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