SOLVED The service tailwatchd appears to be down.

imsarah

Member
Dec 7, 2016
5
0
1
hong kong
cPanel Access Level
Root Administrator
Hi there, I am receiving email alert saying the tailwatchd is down.

Code:
Dec 08 16:31:37  systemd[1]: Starting tailwatchd...
Dec 08 16:31:37  restartsrv_tailwatchd[9700]: tailwatchd is already running (tailwatchd) with PID 17294 by root
Dec 08 16:31:37  systemd[1]: tailwatchd.service: control process exited, code=exited status=1
Dec 08 16:31:37  systemd[1]: Failed to start tailwatchd.
Dec 08 16:31:37  systemd[1]: Unit tailwatchd.service entered failed state.
Dec 08 16:31:37  systemd[1]: tailwatchd.service failed.

Then I check using /scripts/restartsrv_tailwatchd --status. It says it is down and so I restart cpanel and force update cpanel

Then the tailwatchd status is as follows:

Code:
tailwatchd is enabled
Not running
  Driver (Active: 1) Cpanel::TailWatch::ChkServd
  Driver (Active: 1) Cpanel::TailWatch::RecentAuthedMailIpTracker
  Driver (Active: 1) Cpanel::TailWatch::MailHealth
  Driver (Active: 1) Cpanel::TailWatch::ModSecLog
  Driver (Active: 0) Cpanel::TailWatch::JailManager
  Driver (Active: 1) Cpanel::TailWatch::Eximstats
  Driver (Active: 1) Cpanel::TailWatch::cPBandwd

Code:
[17294] [2016-12-08 11:00:00 +1300] [Cpanel::TailWatch::Eximstats] Resetting email limits to new starttime of 1481148000
[17294] [2016-12-08 12:00:00 +1300] [Cpanel::TailWatch::Eximstats] Resetting email limits to new starttime of 1481151600
[17294] [2016-12-08 13:00:00 +1300] [Cpanel::TailWatch::Eximstats] Resetting email limits to new starttime of 1481155200
[17294] [2016-12-08 14:00:00 +1300] [Cpanel::TailWatch::Eximstats] Resetting email limits to new starttime of 1481158800
[17294] [2016-12-08 15:00:00 +1300] [Cpanel::TailWatch::Eximstats] Resetting email limits to new starttime of 1481162400
[17294] [2016-12-08 16:00:00 +1300] [Cpanel::TailWatch::Eximstats] Resetting email limits to new starttime of 1481166000
[10554] [2016-12-08 16:47:29 +1300] [Cpanel::TailWatch] [INFO] Opened /usr/local/cpanel/logs/tailwatchd_log in append mo                   de
[10554] [2016-12-08 16:47:29 +1300] [Cpanel::TailWatch] [INFO] inotify support not available (Linux::Inotify2 missing or                    non-functional)
[10554] [2016-12-08 16:47:29 +1300] [Cpanel::TailWatch] The tailwatchd driver 'Cpanel::TailWatch::JailManager' is not en                   abled.
[10554] [2016-12-08 16:47:29 +1300] [Cpanel::TailWatch::Eximstats] Loading email sending limits from 1481166000 - 148116                   9600
After a few minutes and recheck the status, TailWatchd is down again.
How can I fix this?
Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
never mind. I have found that there are multiple process checking using
ps aux |grep tail
I killed the process manually in WHM and tailwatchd restarted sucessfully.
Hello,

I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.