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The system cannot check for KernelCare licenses

Discussion in 'General Discussion' started by Nirjonadda, Jan 22, 2018.

  1. Nirjonadda

    Nirjonadda Well-Known Member

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    Updated cPanel to v68.0.27 then now getting error in cPanel Security Advisor.

    Screenshot(14).png
     
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  2. jndawson

    jndawson Well-Known Member

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  3. ciao70

    ciao70 Active Member

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  4. ciao70

    ciao70 Active Member

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    Now is UP ;)


    Edit

    Come back down
     
    #4 ciao70, Jan 22, 2018
    Last edited: Jan 22, 2018
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    It looks like this may have been related to a temporary issue with our license servers. Can you verify if the issue still persists?

    Thank you.
     
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  6. jndawson

    jndawson Well-Known Member

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    Seems fine, now.
     
  7. PCZero

    PCZero Well-Known Member

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    Down for me...


    Start Time: Sat Jan 27 2018 00:06:49 GMT-0500 (Eastern Standard Time)

    Version: 1.04 Finish Time: Sat Jan 27 2018 00:07:53 GMT-0500 (Eastern Standard Time)
    The system cannot check for KernelCare licenses: The system failed to send an HTTP “GET” request to “https://verify.cpanel.net/ipaddrs.cgi?ip=184.172.200.131” because of an error: SSL connection failed for verify.cpanel.net: SSL wants a read first
     
  8. PCZero

    PCZero Well-Known Member

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    Just ran it again and success/ Looks like it is a hit or miss thing that may be ongoing.
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    I've not seen any additional reports of this issue, but feel free to open a support ticket if this happens again so we can take a closer look.

    Thank you.
     
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  10. PCZero

    PCZero Well-Known Member

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    If it starts up again I'll do that, but with the other bizarre issues I am having who knows what could be the gremlin! :)
     
  11. Fireminds Ltd.

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    I just got this email today:

    The system cannot check for KernelCare licenses: The system failed to send an HTTP “GET” request to “https://verify.cpanel.net/ipaddrs.cgi?ip=x.x.x.x” because of an error: SSL connection failed for verify.cpanel.net: SSL wants a read first

    Having issues with Licensing server again?
     
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hi @Fireminds Ltd.,

    Could you open a support ticket so we can take a closer look into that?

    Thank you.
     
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