SOLVED The system could not add the forwarder

[blue-earth]

OK I have a user who has two accounts. Account A has email and hosting on our server. Account B has email with us, but site is hosted elsewhere.

We used to be able to set up forwarders from email A to email B but now we can't. We can even see the old forwarders still set up, but cannot add new ones. I believe this is by design, but would like to know why this is?

Error message is:

The system could not add the forwarder: (Warning: “[email protected]” does not refer to a valid local email account or alias. The system will not create a forwarder, because it already sends that email to the default address.)

So just to be sure, both accounts email are handled by us, but we can't forward from one to the other.
Best
Nick

 

[cPanelMichael]

Hello,

Can you verify the domain name associated with "Account B" exists in the /etc/localdomains file and not the /etc/remotedomains file on this system?

Thank you.

 

[blue-earth]

Yes, both accounts are in the localdomains. Just domain B has a site hosted on another server.
best
Nick

 

[cPanelMichael]

Hello,

Can you verify which version of cPanel is installed on this system? We fixed a case in cPanel version 70.0.13 related to the issue you have described:

Fixed case CPANEL-18565: Allow creation of forwarders to local domains owned by other users.

Thank you.

 

[blue-earth]

Ah ha

• v70.0.12

would explain it. I shall update this evening.