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SOLVED The system could not fetch the TIERS file error

Discussion in 'General Discussion' started by WebHostPro, Apr 9, 2019.

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  1. WebHostPro

    WebHostPro Well-Known Member PartnerNOC

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    Very strange, our new VPS KVM CentOS 7 templates seem to have an issue with cPanel. I got through the normal steps to disable network manager and the firewall.

    But when I run cPanel I get this error and all networking stops:

    2019-04-10 00:12:39 333 (DEBUG): Package kernel-headers-3.10.0-957.10.1.el7.x86_64 already installed and latest version
    2019-04-10 00:12:39 333 (DEBUG): Nothing to do
    2019-04-10 00:12:39 333 (DEBUG): - ssystem [END]
    2019-04-10 00:12:39 184 (DEBUG): - ssystem [BEGIN]: ps -U nscd -h 2>/dev/null || /sbin/service nscd start
    2019-04-10 00:12:39 184 (DEBUG): Redirecting to /bin/systemctl start nscd.service
    2019-04-10 00:12:39 184 (DEBUG): - ssystem [END]
    2019-04-10 00:12:39 1729 (DEBUG): - ssystem [BEGIN]: /usr/bin/rdate -s rdate.cpanel.net
    2019-04-10 00:12:39 1729 (DEBUG): rdate: rdate.cpanel.net: Name or service not known
    2019-04-10 00:12:39 1729 (ERROR): - ssystem [EXIT_CODE] '/usr/bin/rdate' exited with 1 (ignored)
    2019-04-10 00:12:39 1729 (DEBUG): - ssystem [END]
    2019-04-10 00:12:39 1731 ( INFO): The system set the clock to: Wed Apr 10 00:12:39 2019
    2019-04-10 00:12:39 1741 ( INFO): The system changed the clock by 0 seconds.
    2019-04-10 00:12:39 1511 ( INFO): The installation process will now set up the necessary empty cpanel directories.
    2019-04-10 00:12:39 1542 ( INFO): The installation process will now ensure that GPG is set up properly before it imports keys.
    2019-04-10 00:12:39 1545 ( INFO): The installation process will now import GPG keys for yum.
    2019-04-10 00:12:39 1273 (DEBUG): Retrieving http://httpupdate.cpanel.net/cpanelsync/TIERS to the TIERS file...
    2019-04-10 00:12:39 1282 (FATAL): The system could not fetch the TIERS file.
    Removing /root/installer.lock.
    [root@host home]#

    I have tried it on two different server and three installations and networking just dies a tthe same part of the install process:

    2019-04-10 00:12:39 1273 (DEBUG): Retrieving http://httpupdate.cpanel.net/cpanelsync/TIERS to the TIERS file...
    2019-04-10 00:12:39 1282 (FATAL): The system could not fetch the TIERS file.

    When i reboot the server networking starts again but when I run cPanel it stops at the same point and all networking is down.

    I'm stumped, the resolve file is fine. Everything looks good that I can tell.
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    I'm monitoring the corresponding support ticket opened for this issue and will update this thread with the outcome once it's closed.

    Thank you.
     
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  3. WebHostPro

    WebHostPro Well-Known Member PartnerNOC

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    I'm sorry, I was just so used to my previous template that I didn't think to disable SeLinux. I changed the /etc/selinux/config file to

    # This file controls the state of SELinux on the system.
    # SELINUX= can take one of these three values:
    # enforcing - SELinux security policy is enforced.
    # permissive - SELinux prints warnings instead of enforcing.
    # disabled - No SELinux policy is loaded.
    SELINUX=disabled
    # SELINUXTYPE= can take one of these two values:
    # targeted - Only targeted network daemons are protected.
    # strict - Full SELinux protection.
    SELINUXTYPE=targeted

    rebooted and voila, cPanel installed.

    Thanks for the help :confused:
     
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