SOLVED The system could not fetch the TIERS file

matt1206

Active Member
Dec 20, 2011
32
1
58
mattwservices.co.uk
cPanel Access Level
Root Administrator
Code:
2019-06-30 07:57:46 1636 [23115] ( INFO): The installation process will now import GPG keys for yum.
2019-06-30 07:57:46 2023 [23115] ( INFO): Downloading GPG public key, cPanelPublicKey.asc
2019-06-30 07:57:46 2032 [23115] ( INFO): Importing downloaded GPG public key from “/var/cpanel/.gpgtmpdir/cPanelPublicKey.asc”.
2019-06-30 07:57:46 1353 [23115] (DEBUG):   Retrieving http://httpupdate.cpanel.net/cpanelsync/TIERS to the TIERS file...
2019-06-30 08:01:21 1362 [23115] (FATAL): The system could not fetch the TIERS file:
If I WGET the URL, it connects and eventually times out.

Code:
# wget http://httpupdate.cpanel.net/cpanelsync/TIERS
--2019-06-30 08:09:24--  http://httpupdate.cpanel.net/cpanelsync/TIERS
Resolving httpupdate.cpanel.net (httpupdate.cpanel.net)... 66.23.237.210
Connecting to httpupdate.cpanel.net (httpupdate.cpanel.net)|66.23.237.210|:80... connected.
HTTP request sent, awaiting response...
selinux is already disabled.
 

servio

Registered
Jun 6, 2019
4
0
1
UK
cPanel Access Level
Root Administrator
same here on 30 servers, ovh us, hetzner de and digitalocean ny

Code:
=> Log opened from /usr/local/cpanel/scripts/updatenow (30413) at Sun Jun 30 04:37:02 2019
[2019-06-30 04:37:02 -0700] Running version '11.80.0.18' of updatenow.
[2019-06-30 04:37:02 -0700] Detected version '11.80.0.18' from version file.
[2019-06-30 05:22:06 -0700] E Tried to sync version /etc/cpanel/TIERS.json file but failed: exit level [die] [pid=30413] (Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/TIERS.json.asc'.)
[2019-06-30 05:22:06 -0700] ***** FATAL: The version for tier 'release' is not defined!
[2019-06-30 05:22:06 -0700] The Administrator will be notified to review this output when this script completes
=> Log closed Sun Jun 30 05:22:06 2019
 

MHFraser

Registered
Feb 28, 2019
3
0
1
Australia
cPanel Access Level
Root Administrator
all my servers are failing to update
Code:
=> Log opened from /usr/local/cpanel/scripts/updatenow (5637) at Sun Jun 30 21:30:04 2019
[2019-06-30 21:30:04 +1000] Running version '11.80.0.18' of updatenow.
[2019-06-30 21:30:05 +1000] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc
[2019-06-30 21:30:06 +1000] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc
[2019-06-30 21:30:06 +1000] Detected version '11.80.0.18' from version file.
[2019-06-30 22:15:17 +1000] E Tried to sync version /etc/cpanel/TIERS.json file but failed: exit level [die] [pid=5637] (Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/TIERS.json.asc'.)
[2019-06-30 22:15:17 +1000] ***** FATAL: The version for tier 'release' is not defined!
[2019-06-30 22:15:17 +1000] The Administrator will be notified to review this output when this script completes
=> Log closed Sun Jun 30 22:15:17 2019
45 minute timeout...
 
Last edited by a moderator:

ES - George

Well-Known Member
PartnerNOC
Jun 12, 2011
179
24
68
UK
ethernetservers.com
cPanel Access Level
DataCenter Provider
Twitter
Yes, we had similar issues trying to install cPanel. Support quickly replied to us and informed us that it's being worked on by their Systems Administrators, so we just need to be patient for that to be sorted out.
 

ES - George

Well-Known Member
PartnerNOC
Jun 12, 2011
179
24
68
UK
ethernetservers.com
cPanel Access Level
DataCenter Provider
Twitter
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cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,749
2,207
363
cPanel Access Level
DataCenter Provider
Twitter
Hello Everyone,

Our System Administrators addressed an issue with the httpupdate.cpanel.net mirrors that was leading to errors upon updates and installations over the weekend.

Let us know if you encounter any additional issues.

Thank you.