SOLVED The system could not fetch the TIERS file

[matt1206]

2019-06-30 07:57:46 1636 [23115] ( INFO): The installation process will now import GPG keys for yum.
2019-06-30 07:57:46 2023 [23115] ( INFO): Downloading GPG public key, cPanelPublicKey.asc
2019-06-30 07:57:46 2032 [23115] ( INFO): Importing downloaded GPG public key from “/var/cpanel/.gpgtmpdir/cPanelPublicKey.asc”.
2019-06-30 07:57:46 1353 [23115] (DEBUG):   Retrieving http://httpupdate.cpanel.net/cpanelsync/TIERS to the TIERS file...
2019-06-30 08:01:21 1362 [23115] (FATAL): The system could not fetch the TIERS file:

If I WGET the URL, it connects and eventually times out.

# wget http://httpupdate.cpanel.net/cpanelsync/TIERS
--2019-06-30 08:09:24--  http://httpupdate.cpanel.net/cpanelsync/TIERS
Resolving httpupdate.cpanel.net (httpupdate.cpanel.net)... 66.23.237.210
Connecting to httpupdate.cpanel.net (httpupdate.cpanel.net)|66.23.237.210|:80... connected.
HTTP request sent, awaiting response...

selinux is already disabled.

 

[uadm]

yes. I also http://84.95.247.234/cpanelsync/repos/CentOS/6/cPAddons/x86_64/repodata/repomd.xml
and all mirrors are not accessible. Might be connected to the network problem they have notice about in the ticket system.

 

[servio]

same here on 30 servers, ovh us, hetzner de and digitalocean ny

=> Log opened from /usr/local/cpanel/scripts/updatenow (30413) at Sun Jun 30 04:37:02 2019
[2019-06-30 04:37:02 -0700] Running version '11.80.0.18' of updatenow.
[2019-06-30 04:37:02 -0700] Detected version '11.80.0.18' from version file.
[2019-06-30 05:22:06 -0700] E Tried to sync version /etc/cpanel/TIERS.json file but failed: exit level [die] [pid=30413] (Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/TIERS.json.asc'.)
[2019-06-30 05:22:06 -0700] ***** FATAL: The version for tier 'release' is not defined!
[2019-06-30 05:22:06 -0700] The Administrator will be notified to review this output when this script completes
=> Log closed Sun Jun 30 05:22:06 2019

 

[matt1206]

Ah, hadn't seen that as I hadn't attempted to open a ticket. Guess they are still under DDOS from the recent announcement.

 

[MHFraser]

all my servers are failing to update

=> Log opened from /usr/local/cpanel/scripts/updatenow (5637) at Sun Jun 30 21:30:04 2019
[2019-06-30 21:30:04 +1000] Running version '11.80.0.18' of updatenow.
[2019-06-30 21:30:05 +1000] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc
[2019-06-30 21:30:06 +1000] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc
[2019-06-30 21:30:06 +1000] Detected version '11.80.0.18' from version file.
[2019-06-30 22:15:17 +1000] E Tried to sync version /etc/cpanel/TIERS.json file but failed: exit level [die] [pid=5637] (Failed to download URL 'http://httpupdate.cpanel.net/cpanelsync/TIERS.json.asc'.)
[2019-06-30 22:15:17 +1000] ***** FATAL: The version for tier 'release' is not defined!
[2019-06-30 22:15:17 +1000] The Administrator will be notified to review this output when this script completes
=> Log closed Sun Jun 30 22:15:17 2019

45 minute timeout...

 

[ES - George]

Yes, we had similar issues trying to install cPanel. Support quickly replied to us and informed us that it's being worked on by their Systems Administrators, so we just need to be patient for that to be sorted out.

 

[ES - George]

http://httpupdate.cpanel.net/ is back online

An installation on our side completed successfully, check now to see if all is well!

 

[cPanelMichael]

Hello Everyone,

Our System Administrators addressed an issue with the httpupdate.cpanel.net mirrors that was leading to errors upon updates and installations over the weekend.

Let us know if you encounter any additional issues.

Thank you.

 

[hmaddy]

Today also the same error for new and existing servers

 

[cPanelAnthony]

Today also the same error for new and existing servers

Hello! Are you getting the exact same error from the thread here? Could you paste them here for us to review?

 

[cPRex]

@hmaddy - there was an issue with the update network around the time you posted your issue. It was resolved just a few hours after your post and I would expect things to be working well now.