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The system detected an error during the cPanel & WHM version change

Discussion in 'General Discussion' started by MartinMarkusen, Aug 30, 2017.

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  1. MartinMarkusen

    MartinMarkusen Registered

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    Code:
    [2017-08-30 02:10:06 +0200] Preparing... ########################################
    [2017-08-30 02:10:06 +0200] Updating / installing...
    [2017-08-30 02:10:06 +0200] rpm_is_working-1.0-0 ########################################
    [2017-08-30 02:10:07 +0200] Switching to version '11.66.0.15' of updatenow to perform sync.
    [2017-08-30 02:10:07 +0200] checkyum version 22.3
    [2017-08-30 02:10:08 +0200] checkyum version 22.3
    [2017-08-30 02:10:08 +0200] E There was a problem importing one of the Python modules
    [2017-08-30 02:10:08 +0200] E (XID 2szp8v) The system failed to execute yum with the arguments “--assumeyes --config /etc/yum.conf install ncurses-term” because of an error: The “/usr/bin/yum” command (process 15127) reported error number 1 when it ended. : There was a problem importing one of the Python modules
    [2017-08-30 02:10:08 +0200] required to run yum. The error leading to this problem was:
    [2017-08-30 02:10:08 +0200] /lib64/libcurl.so.4: undefined symbol: nghttp2_session_set_local_window_size
    [2017-08-30 02:10:08 +0200] Please install a package which provides this module, or
    [2017-08-30 02:10:08 +0200] verify that the module is installed correctly.
    [2017-08-30 02:10:08 +0200] It's possible that the above module doesn't match the
    [2017-08-30 02:10:08 +0200] current version of Python, which is:
    [2017-08-30 02:10:08 +0200] 2.7.5 (default, Nov 6 2016, 00:28:07)
    [2017-08-30 02:10:08 +0200] [GCC 4.8.5 20150623 (Red Hat 4.8.5-11)]
    [2017-08-30 02:10:08 +0200] If you cannot solve this problem yourself, please go to
    [2017-08-30 02:10:08 +0200] the yum faq at:
    [2017-08-30 02:10:08 +0200] Faq - yum - Trac
    [2017-08-30 02:10:08 +0200]
    [2017-08-30 02:10:08 +0200] checkyum version 22.3
    [2017-08-30 02:10:09 +0200] E Sysup: Needed system RPMs were not installed: ncurses-term
    [2017-08-30 02:10:09 +0200] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
    
    CentOS Linux 7.3.1611
    Linux 3.10.0-327.28.3.el7.x86_64 on x86_64


    Any help on this?
     
    #1 MartinMarkusen, Aug 30, 2017
    Last edited by a moderator: Aug 30, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Please post the output from the following commands:

    Code:
    # rpm -qa|grep curl
    rpm -qa|grep ncurses
    Thank you.
     
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  3. MartinMarkusen

    MartinMarkusen Registered

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    [root@afrodita src]# rpm -qa|grep curl
    ea-php70-php-curl-7.0.18-1.1.2.cpanel.x86_64
    ea-libcurl-7.53.1-2.2.1.cpanel.x86_64
    python-pycurl-7.19.0-19.el7.x86_64
    libcurl-7.54.0-3.0.cf.rhel7.x86_64
    curl-7.54.0-3.0.cf.rhel7.x86_64
    ea-php56-php-curl-5.6.30-7.7.2.cpanel.x86_64
    ea-php55-php-curl-5.5.38-14.14.2.cpanel.x86_64
    [root@afrodita src]# rpm -qa|grep ncurses
    ncurses-base-5.9-13.20130511.el7.noarch
    ncurses-5.9-13.20130511.el7.x86_64
    ncurses-libs-5.9-13.20130511.el7.x86_64
    ncurses-term-5.9-13.20130511.el7.noarch
    ncurses-devel-5.9-13.20130511.el7.x86_64
     
  4. MartinMarkusen

    MartinMarkusen Registered

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    yum doesn't work.

    [root@afrodita src]# yum update
    There was a problem importing one of the Python modules
    required to run yum. The error leading to this problem was:

    /lib64/libcurl.so.4: undefined symbol: nghttp2_session_set_local_window_size

    Please install a package which provides this module, or
    verify that the module is installed correctly.

    It's possible that the above module doesn't match the
    current version of Python, which is:
    2.7.5 (default, Nov 6 2016, 00:28:07)
    [GCC 4.8.5 20150623 (Red Hat 4.8.5-11)]
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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