The system encountered errors during transport error

[upsforum]

I have a vps with remote backup, the backup file is about 70 GByte but every day I get this error from cpanel backup service

The system encountered errors during transport of the backup files.

Transport Backup Label Message
Backup All sphgroup Unable to send “/vpssphgroup/2018-06-15/accounts/sphgroup.tar.gz” to destination “Backup All”
Below is a preview of the attached log file.

Preview of transport errors log:
Unable to send “/vpssphgroup/2018-06-15/accounts/sphgroup.tar.gz” to destination “Backup All”
This notice is the result of a request from “cpbackup”.
The system generated this notice on Friday, June 15, 2018 at 4:24:16 AM UTC.

“Backup Transport Error” notifications are currently configured to have an importance of “High”. You can change the importance or disable this type of notification in WHM’s Contact Manager at: https://hostname:2087/scripts2/editcontact?event=Backup::Transport

Do not reply to this automated message.

 

[cPanelLauren]

Hi @upsforum

Can you show the log file output from this? The transport logs can be found at

/usr/local/cpanel/logs/cpbackup_transporter.log

Thanks!

 

[upsforum]

[2018-06-22 01:04:42 +0200] info [cpbackup_transporter] Initializing log file
[2018-06-22 01:04:42 +0200] info [cpbackup_transporter] cpbackup_transporter - parent starting
[2018-06-22 01:04:42 +0200] info [cpbackup_transporter] cpbackup_transporter - child starting
[2018-06-22 01:04:42 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2018-06-22 01:04:42 +0200] info [cpbackup_transporter] cpbackup_transporter - started
[2018-06-22 01:04:42 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:04:42 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2018-06-22 01:04:42 +0200] info [cpbackup_transporter] Instantiating Object
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP >>>  Net::FTP(3.10)
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP >>>    Exporter(5.72)
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP >>>    Net::Cmd(3.10)
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP >>>    IO::Socket::SSL(2.049)
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP >>>      IO::Socket::INET6(2.72)
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP >>>        IO::Socket(1.38)
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP >>>          IO::Handle(1.36)
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  220 ::ffff:255.136.95.260 FTP server ready
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  USER XXXXX
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  331 Password required for XXXXX
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  PASS ....
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  230 User XXXXX logged in
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  TYPE I
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  200 Type set to I
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "backupall" destination ID "5gr3wrwFgyfvOrkhWrs3CDml".
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Base path for destination is /backupssd4
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Validating destination path /backupssd4/2018-06-22/accounts/
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  PORT 173,212,193,21,143,129
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  200 PORT command successful
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  LIST /backupssd4/2018-06-22/accounts/
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  150 Opening BINARY mode data connection for file list
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  450 /backupssd4/2018-06-22/accounts/: No such file or directory
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Making Path /backupssd4/2018-06-22/accounts/
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  MKD /backupssd4/2018-06-22/accounts/
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  550 /backupssd4/2018-06-22/accounts/: No such file or directory
[2018-06-22 01:04:43 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  MKD /backupssd4
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  550 /backupssd4: File exists
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  MKD /backupssd4/2018-06-22
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  257 "/backupssd4/2018-06-22" - Directory successfully created
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  MKD /backupssd4/2018-06-22/accounts
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  257 "/backupssd4/2018-06-22/accounts" - Directory successfully created
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  MKD /backupssd4/2018-06-22/accounts/
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  257 "/backupssd4/2018-06-22/accounts" - Directory successfully created
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Path creation successful
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Uploading account backup /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz to /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz (from 2018-06-22/accounts/spazionicomomto.tar.gz)
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Attempting to upload /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz to /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz for destination:  backupall
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz to /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz for destination:  backupall
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  PORT 173,212,193,21,198,155
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  200 PORT command successful
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  FEAT
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  211-Features:
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   SITE UTIME
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   MDTM
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   SITE RMDIR
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   SSCN
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   TVFS
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   SITE COPY
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   MFMT
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   LANG en-US.UTF-8*;en-US
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   SIZE
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   PROT
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   CCC
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   SITE MKDIR
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   PBSZ
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   AUTH TLS
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   MFF modify;UNIX.group;UNIX.mode;
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   REST STREAM
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   UTF8
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   EPRT
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   SITE SYMLINK
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<   EPSV
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  211 End
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  HELP ALLO
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  214 Syntax: ALLO is not implemented (ignored)
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  ALLO 297803239
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  202 No storage allocation necessary
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) >>>  STOR /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz
[2018-06-22 01:04:44 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  150 Opening BINARY mode data connection for /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz
[2018-06-22 01:07:35 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x370fdc0) <<<  226 Transfer complete
[2018-06-22 01:07:35 +0200] info [cpbackup_transporter] put( /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz, /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz )
[2018-06-22 01:07:35 +0200] info [cpbackup_transporter] Successful transfer of /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz to /backupssd4/2018-06-22/accounts/spazionicomomto.tar.gz for destination backupall
[2018-06-22 01:07:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 299s for new tasks
[2018-06-22 01:07:36 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:36 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 298s for new tasks
[2018-06-22 01:07:37 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:37 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 297s for new tasks
[2018-06-22 01:07:38 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:38 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 296s for new tasks
[2018-06-22 01:07:39 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:39 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 295s for new tasks
[2018-06-22 01:07:40 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:40 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 294s for new tasks
[2018-06-22 01:07:41 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:41 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 293s for new tasks
[2018-06-22 01:07:42 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:42 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 292s for new tasks
[2018-06-22 01:07:43 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:43 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 291s for new tasks
[2018-06-22 01:07:44 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-06-22 01:07:44 +0200] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 290s for new tasks
[2018-06-22 01:07:45 +0200] info [cpbackup_transporter] cpbackup_transporter -
snipped

in
cpbackup_transporter log missing any accounts

backupall xxxxxxxxxxxx Unable to send “/backupssd4/2018-06-22/accounts/xxxxxxxxxxxx.tar.gz” to destination “backupall”
backupall xxxxxxxxxxxx Unable to send “/backupssd4/2018-06-22/accounts/xxxxxxxxxxxx.tar.gz” to destination “backupall”
backupall xxxxxxxxxxxx Unable to send “/backupssd4/2018-06-22/accounts/xxxxxxxxxxxx.tar.gz” to destination “backupall”
backupall xxxxxxxxxxxx Unable to send “/backupssd4/2018-06-22/accounts/xxxxxxxxxxxx.tar.gz” to destination “backupall”
backupall root Unable to send “/backupssd4/2018-06-22/accounts/.master.meta” to destination “backupall”
backupall xxxxxxxxxxxx Unable to send “/backupssd4/2018-06-22/accounts/xxxxxxxxxxxx.tar.gz” to destination “backupall”
backupall xxxxxxxxxxxx Unable to send “/backupssd4/2018-06-22/accounts/xxxxxxxxxxxx.tar.gz” to destination “backupall”
backupall xxxxxxxxxxxx Unable to send “/backupssd4/2018-06-22/accounts/xxxxxxxxxxxx.tar.gz” to destination “backupall”

 

[cPanelLauren]

Hi @upsforum

Is there a point in the transport logs where it indicates an error? Based on what you're providing in the 3-minute log section this just shows that the transport started.