The system failed to complete validation of “domain-name”’s “DKIM”

Operating System & Version
Cent Os 7.8
cPanel & WHM Version
build 90

djaberadber

Registered
Oct 7, 2020
2
0
1
Algeria
cPanel Access Level
Root Administrator
hi
i am trying to solve my email deliverability system
and when i check it i get
The system failed to complete validation of “domain-name”’s “DKIM” because of an error: (XID tu6dbt) DNS query (default._domainkey.domain-name/TXT) timeout!
is there any solution for this ?
you should know that i am using vps machine from azure with firewall
and that i am using domain name from freenom.com
and that i succecfully linked SPF Records and it is Valid now
 
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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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cPanel Access Level
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This may be a hard one to troubleshoot without seeing the actual domain name as we'll likely need to check the DNS settings to find out what the issue is. Are you able to run this command against the domain in question?

Code:
dig txt default._domainkey.domain.com
You'll just need to replace the "domain.com" portion of that with your domain to see if that default DKIM record is in place. If so, it should give you the key output as an answer. If not, it's possible the DKIM record is not setup properly.
 
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djaberadber

Registered
Oct 7, 2020
2
0
1
Algeria
cPanel Access Level
Root Administrator
; <<>> DiG 9.11.4-P2-RedHat-9.11.4-16.P2.el7_8.6 <<>> txt default._domainkey.domain.tk
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 61786
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1224
; OPT=65436: ef c3 99 f3 ec e8 75 46 a1 fd 4c 6f c7 23 dc c5 ("......uF..Lo.#..")
;; QUESTION SECTION:
;default._domainkey.domain.tk. IN TXT

;; AUTHORITY SECTION:
domain.tk. 299 IN SOA ns01.freenom.com. soa.freenom.com. 1602027623 10800 3600 604800 3600

;; Query time: 1255 msec
;; SERVER: 168.63.129.16#53(168.63.129.16)
;; WHEN: Sun Oct 11 13:09:48 UTC 2020
;; MSG SIZE rcvd: 138
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when i run the command in the cpanel`s Terminal i get the ebove reponse
i think that the DKIM record is not setup properly
is there any solutions ?
 
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