The system failed to complete validation of “domainname”’s “DKIM”because of an error: (XID dxndq2) DNS returned “SERVFAIL”

cPanel & WHM Version
88

SandyPrab

Registered
Jul 12, 2020
4
1
1
Indonesia
cPanel Access Level
Root Administrator
Today, we have this problem for one domain, we check at mxtoolbox nothing wrong

Message:
The system failed to complete validation of “domainname.com”’s “DKIM” because of an error: (XID dxndq2) DNS returned “SERVFAIL”(code 2) in response to the system’s query for “default._domainkey. " TXT Records


Anyone have same problem?
 
  • Like
Reactions: tonyd

SandyPrab

Registered
Jul 12, 2020
4
1
1
Indonesia
cPanel Access Level
Root Administrator
This one


; <<>> DiG 9.11.4-P2-RedHat-9.11.4-16.P2.el7_8.6 <<>> default._domainkey.domain.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53754
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;default._domainkey.domain.com. IN A

;; AUTHORITY SECTION:
domain.com. 1799 IN SOA ns11.nameserver.org. support.domain.com. 2020072301 3600 1800 1209600 86400

;; Query time: 16 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Jul 23 05:34:31 EDT 2020
;; MSG SIZE rcvd: 126


If you run

Code:
dig default._domainkey.domainname.com
Do you receive any results?
 

SandyPrab

Registered
Jul 12, 2020
4
1
1
Indonesia
cPanel Access Level
Root Administrator
I am so very sorry I forgot a key portion of that when I gave you the command to run.

It should be:
Code:
dig txt default._domainkey.domainname.com

Okay, this one when we run that, looks like normal but in cPanel still have that message


Code:
; <<>> DiG 9.11.4-P2-RedHat-9.11.4-16.P2.el7_8.6 <<>> txt default._domainkey.domain.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61546
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;default._domainkey.domain.com. IN TXT

;; ANSWER SECTION:
default._domainkey.domain.com. 14399 IN TXT "v=DKIM1; k=rsa; p=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxEjNzR5AKM6xpWSE2R+xxxxxxxxxxxxY46xggVZ8" "Eq/xxxxxxxxxxxxxayME/xxxxxxxxxxxxxxxxxxxxxxxx7zR7iH+rKA+xxxxxxxxxpVPuhzgcRRrYbeVQBa9xB/xxxxxxxxMgKZ988yWgRMiPSNAElwIDAQAB;"

;; Query time: 21 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Fri Jul 24 02:52:26 EDT 2020
;; MSG SIZE  rcvd: 491