The system failed to complete validation of “domainname”’s “DKIM”because of an error: (XID dxndq2) DNS returned “SERVFAIL”

cPanel & WHM Version
88

SandyPrab

Registered
Jul 12, 2020
4
1
3
Indonesia
cPanel Access Level
Root Administrator
Today, we have this problem for one domain, we check at mxtoolbox nothing wrong

Message:
The system failed to complete validation of “domainname.com”’s “DKIM” because of an error: (XID dxndq2) DNS returned “SERVFAIL”(code 2) in response to the system’s query for “default._domainkey. " TXT Records


Anyone have same problem?
 
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SandyPrab

Registered
Jul 12, 2020
4
1
3
Indonesia
cPanel Access Level
Root Administrator
This one


; <<>> DiG 9.11.4-P2-RedHat-9.11.4-16.P2.el7_8.6 <<>> default._domainkey.domain.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53754
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;default._domainkey.domain.com. IN A

;; AUTHORITY SECTION:
domain.com. 1799 IN SOA ns11.nameserver.org. support.domain.com. 2020072301 3600 1800 1209600 86400

;; Query time: 16 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Jul 23 05:34:31 EDT 2020
;; MSG SIZE rcvd: 126


If you run

Code:
dig default._domainkey.domainname.com
Do you receive any results?
 

SandyPrab

Registered
Jul 12, 2020
4
1
3
Indonesia
cPanel Access Level
Root Administrator
I am so very sorry I forgot a key portion of that when I gave you the command to run.

It should be:
Code:
dig txt default._domainkey.domainname.com

Okay, this one when we run that, looks like normal but in cPanel still have that message


Code:
; <<>> DiG 9.11.4-P2-RedHat-9.11.4-16.P2.el7_8.6 <<>> txt default._domainkey.domain.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61546
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;default._domainkey.domain.com. IN TXT

;; ANSWER SECTION:
default._domainkey.domain.com. 14399 IN TXT "v=DKIM1; k=rsa; p=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxEjNzR5AKM6xpWSE2R+xxxxxxxxxxxxY46xggVZ8" "Eq/xxxxxxxxxxxxxayME/xxxxxxxxxxxxxxxxxxxxxxxx7zR7iH+rKA+xxxxxxxxxpVPuhzgcRRrYbeVQBa9xB/xxxxxxxxMgKZ988yWgRMiPSNAElwIDAQAB;"

;; Query time: 21 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Fri Jul 24 02:52:26 EDT 2020
;; MSG SIZE  rcvd: 491
 

aadii786

Member
Feb 28, 2021
16
0
1
Pakistan
cPanel Access Level
Root Administrator
dig defualt.domainkey.domain.com

; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.5 <<>> defualt.domainkey.two.com.pk
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 44597
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;defualt.domainkey.two.com.pk. IN A

;; AUTHORITY SECTION:
two.com.pk. 900 IN SOA gabe.ns.cloudflare.com. dns.cloudflare.com. 2037388109 10000 2400 604800 3600

;; Query time: 4 msec
;; SERVER: 10.255.250.40#53(10.255.250.40)
;; WHEN: Sun May 30 01:13:20 PKT 2021
;; MSG SIZE rcvd: 119



I'm having same this issue. please help me.
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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@aadii786 - it's best to create a new thread as we don't always see replies on older ones. I also edited the post to remove the public domain name for security reasons.

I do see your domain is using the Cloudflare DNS system, so the domain key would need to be created there instead of on cPanel. Have you added the zone record there as well?