The system failed to complete validation of my domain

ahmedrafat880

Registered
Dec 3, 2022
2
0
1
Egypt
cPanel Access Level
DataCenter Provider
I've many cPanel accounts and all of them share the same problem when I check mailing deliverability.

I got these errors :

The system failed to complete validation of “420fanatics.com.au”’s “DKIM” because of an error: (XID ayu8ba) DNS query (default._domainkey.420fanatics.com.au/TXT) timeout!

The system failed to complete validation of “420fanatics.com.au”’s “SPF” because of an error: (XID y4z3t4) DNS query (420fanatics.com.au/TXT) timeout!


I also checked with (dig txt default._domainkey.420fanatics.com.au) and I got the followings:

;; ANSWER SECTION:
default._domainkey.420fanatics.com.au. 14400 IN TXT "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAnIlEJPNGuX33emDidRPvNup9o4OInlDGRU57YQnbpjv8/7AoJtpCcBBpsBcqKm2vL5rqZ9kROL7sT/DtxorQraJeAZJxfRILnyUCskkpVDkTalTRtNh+xftzxdmCrkt17O2ro9IkUuj9Dkhga4nqt8RPXbY0wmadiiWFGexTcSZ9tMmXk62UtxcS/nHoaeFxP" "Bnpu/zFel8N+UtdZw3uY4mzJnP3qtcshbP8RbL/y+lHQ87OWGJ0P8WxUUMmlq9K53FfZLzRoV4a1YUZxGqVG7Iknqfje3aGJJqcXjQLyTWuGtZwC+ZpUeewegyXX8m55D/DUgu3V1eOpFObgOPuKwIDAQAB;"

;; Query time: 47 msec
;; SERVER: 9.9.9.9#53(9.9.9.9)
;; WHEN: Sat Dec 03 18:41:59 UTC 2022
;; MSG SIZE rcvd: 491
 

cPanelWilliam

Administrator
Staff member
Mar 13, 2018
161
23
93
Houston
cPanel Access Level
Root Administrator
Hi! I'm noticing that your domain does not appear to resolve because the nameservers are not authoritative. If your domain does not resolve, it would prevent the email deliverability interface (and the website/email) from working correctly. This error usually indicates that the nameservers do not contain a DNS zone for your domain. The solution for this is to usually change your domain's nameservers to valid ones with a DNS zone for the domain. In most cases, you can either use your domain registrar nameservers or set up nameservers on your cPanel server:

https://support.cpanel.net/hc/en-us...-configure-nameservers-in-a-cPanel-WHM-server