Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

The system failed to import data from the RRDTool files

Discussion in 'Data Protection' started by story_gooo, Oct 24, 2017.

  1. story_gooo

    story_gooo Registered

    Joined:
    Oct 31, 2006
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    151
    You receive an error when retrieving bachup any account
    Code:
    Warning: The system failed to import data from the RRDTool files into the user’s bandwidth database because of an error: (XID auh8v3) The system received an error from the “SQLite” database “/var/cpanel/bandwidth/xxxx.sqlite”: SQLITE_CONSTRAINT (UNIQUE constraint failed: metadata.key)
    and
    Code:
    [2017-10-24 17:54:24 +0300] info [transfer_session] Changing password for MySQL virtual user xxx_dru as system user xxx...
    [2017-10-24 17:54:24 +0300] info [transfer_session] Creating MySQL virtual user xxx_dru for user xxx
    [2017-10-24 17:54:24 +0300] info [transfer_session] Changing password for MySQL virtual user xxx_Fshare as system user xxx...
    [2017-10-24 17:54:24 +0300] info [transfer_session] Creating MySQL virtual user xxx_Fshare for user xxx
    [2017-10-24 17:54:24 +0300] info [transfer_session] Changing password for MySQL virtual user xxx_data as system user xxx...
    [2017-10-24 17:54:24 +0300] info [transfer_session] Creating MySQL virtual user xxx_data for user xxx

    Please help
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,502
    Likes Received:
    1,616
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Were these backups generated on the same server, or were they generated on a different cPanel server?

    Thank you.
     
  3. story_gooo

    story_gooo Registered

    Joined:
    Oct 31, 2006
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    151
    On the server itself
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,502
    Likes Received:
    1,616
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
Loading...

Share This Page