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The system failed to import data from the RRDTool files

Discussion in 'Data Protection' started by story_gooo, Oct 24, 2017.

  1. story_gooo

    story_gooo Registered

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    You receive an error when retrieving bachup any account
    Code:
    Warning: The system failed to import data from the RRDTool files into the user’s bandwidth database because of an error: (XID auh8v3) The system received an error from the “SQLite” database “/var/cpanel/bandwidth/xxxx.sqlite”: SQLITE_CONSTRAINT (UNIQUE constraint failed: metadata.key)
    and
    Code:
    [2017-10-24 17:54:24 +0300] info [transfer_session] Changing password for MySQL virtual user xxx_dru as system user xxx...
    [2017-10-24 17:54:24 +0300] info [transfer_session] Creating MySQL virtual user xxx_dru for user xxx
    [2017-10-24 17:54:24 +0300] info [transfer_session] Changing password for MySQL virtual user xxx_Fshare as system user xxx...
    [2017-10-24 17:54:24 +0300] info [transfer_session] Creating MySQL virtual user xxx_Fshare for user xxx
    [2017-10-24 17:54:24 +0300] info [transfer_session] Changing password for MySQL virtual user xxx_data as system user xxx...
    [2017-10-24 17:54:24 +0300] info [transfer_session] Creating MySQL virtual user xxx_data for user xxx

    Please help
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Were these backups generated on the same server, or were they generated on a different cPanel server?

    Thank you.
     
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  3. story_gooo

    story_gooo Registered

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    On the server itself
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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