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The system failed to parse the JSON stream data

Discussion in 'General Discussion' started by bruzli, May 26, 2017.

  1. bruzli

    bruzli Member

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    When doing various tasks like account terminate/create/modify, or edit dns we get the following error:

    Cpanel::Exception::JSONParseError/(XID pw7vmy) The system failed to parse the JSON stream data “” from the file “GLOB(0x4a21580)” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "\x{0}\x{0}\x{0}\x{0}...") at /usr/local/cpanel/Cpanel/JSON.pm line 121.

    Any way to fix this?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    The error message suggests a corrupted JSON file is the culprit. Do you notice any additional output in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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  3. bruzli

    bruzli Member

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    nothing in /usr/local/cpanel/logs/error_log
    here is full error on edit dns

    Code:
    Bind reloading on server using rndc zone: [test.domain.com]
    Error reloading bind on server: Cpanel::Exception::JSONParseError/(XID xuhr22) The system failed to parse the [asis,JSON] stream data “” from the file “GLOB(0x16b8458)” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "\x{0}\x{0}\x{0}\x{0}...") at /usr/local/cpanel/Cpanel/JSON.pm line 121.
    
     at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 330.
        Cpanel::Exception::create("JSONParseError", HASH(0x16b8998)) called at /usr/local/cpanel/Cpanel/JSON.pm line 144
        Cpanel::JSON::_throw_json_error("malformed JSON string, neither tag, array, object, number, st"..., GLOB(0x16b8458), SCALAR(0x16b8278)) called at /usr/local/cpanel/Cpanel/JSON.pm line 122
        Cpanel::JSON::Load("\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}\x{0}", GLOB(0x16b8458)) called at /usr/local/cpanel/Cpanel/JSON.pm line 279
        Cpanel::JSON::_LoadFile(GLOB(0x16b8458), 0, 0, undef, 0) called at /usr/local/cpanel/Cpanel/JSON.pm line 220
        Cpanel::JSON::LoadFile(GLOB(0x16b8458)) called at /usr/local/cpanel/Cpanel/TaskQueue/Serializer.pm line 38
        Cpanel::TaskQueue::Serializer::load("Cpanel::TaskQueue::Serializer", GLOB(0x16b8458)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue/Scheduler.pm line 232
        cPanel::TaskQueue::Scheduler::load_from_cache(Cpanel::TaskQueue::Scheduler::DupeSupport=HASH(0x16b8080), GLOB(0x16b8458)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 423
        cPanel::StateFile::_resynch(cPanel::StateFile=HASH(0x9ebd68), cPanel::StateFile::Guard=HASH(0x16ba008), 1495671040, 56) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 401
        cPanel::StateFile::synch(cPanel::StateFile=HASH(0x9ebd68)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 357
        cPanel::StateFile::new("cPanel::StateFile", HASH(0x16e6ce8)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue/Scheduler.pm line 182
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue/Scheduler.pm line 184
        cPanel::TaskQueue::Scheduler::new("Cpanel::TaskQueue::Scheduler::DupeSupport", HASH(0x16b8230)) called at /usr/local/cpanel/Cpanel/ServerTasks.pm line 65
        Cpanel::ServerTasks::schedule_task(ARRAY(0x16b81b8), 2, "rndc reload") called at /usr/local/cpanel/Cpanel/NameServer/Local/cPanel.pm line 417
        Cpanel::NameServer::Local::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 101
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 92
        Try::Tiny::try(CODE(0x16ba3b0), Try::Tiny::Catch=REF(0x16b8188)) called at /usr/local/cpanel/Cpanel/NameServer/Local/cPanel.pm line 421
        Cpanel::NameServer::Local::cPanel::_reloadbindlocal_nozones(Cpanel::NameServer::Local::cPanel=HASH(0x16c39a8), "/usr/sbin/rndc", "rndc") called at /usr/local/cpanel/Cpanel/NameServer/Local/cPanel.pm line 394
        Cpanel::NameServer::Local::cPanel::reloadbind(Cpanel::NameServer::Local::cPanel=HASH(0x16c39a8), "t9DuB1xBXy2PXSCkhtGzgcFtMbxDnBDU_1496899055", HASH(0x16884c0), "zone=test.domain.com") called at /usr/local/cpanel/whostmgr/bin/dnsadmin line 984
        main::_action_handler("RELOADBIND", "local", "t9DuB1xBXy2PXSCkhtGzgcFtMbxDnBDU_1496899055", HASH(0x16884c0), "zone=test.domain.com") called at /usr/local/cpanel/whostmgr/bin/dnsadmin line 1029
        main::local_action_handler("RELOADBIND") called at /usr/local/cpanel/whostmgr/bin/dnsadmin line 741
        main::handle_request(GLOB(0x1688340), "RELOADBIND", ARRAY(0x16c0af0), 16) called at /usr/local/cpanel/whostmgr/bin/dnsadmin line 458
        main::_handle_one_connection(GLOB(0x1688340)) called at /usr/local/cpanel/whostmgr/bin/dnsadmin line 376
        main::_handle_accepted_socket(GLOB(0x1688340), GLOB(0x12de568)) called at /usr/local/cpanel/whostmgr/bin/dnsadmin line 271
     
  4. bruzli

    bruzli Member

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    when I delete a subdomain
    Code:
    [2017-06-08 13:34:52 +0000] warn [cpanel] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[domain] function=[DEL]: set error in context subdomain: statusmsg=[The adminbin “domain” in the “Cpanel” namespace call to function “DEL” ended prematurely: The subprocess reported error number 2 when it ended.] at /usr/local/cpanel/Cpanel/Wrap.pm line 129, <$socket> line 1.
        Cpanel::Wrap::send_cpwrapd_request("namespace", "Cpanel", "module", "domain", "function", "DEL", "data", "test domain.com", ...) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 58
        Cpanel::AdminBin::adminrun("domain", "DEL", "test", "domain.com") called at /usr/local/cpanel/Cpanel/SubDomain.pm line 381
        Cpanel::SubDomain::_delsubdomain("test_domain.com", undef) called at /usr/local/cpanel/Cpanel/SubDomain.pm line 344
        Cpanel::SubDomain::api2_delsubdomain("domain", "test_domain.com") called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 120
        eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 120
        Cpanel::Api2::Exec::api2_exec("SubDomain", "delsubdomain", HASH(0x2a221b8), HASH(0x59461b0)) called at /usr/local/cpanel/Cpanel/Template/Plugin/Api2.pm line 63
        eval {...} called at /usr/local/cpanel/Cpanel/Template/Plugin/Api2.pm line 63
        Cpanel::Template::Plugin::Api2::_api2_exec("SubDomain", "delsubdomain", HASH(0x59461b0)) called at /usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodeldomain.html.tt line 2
        eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodeldomain.html.tt line 2
        eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodeldomain.html.tt line 16
        Template::Provider::__ANON__(Template::Context=HASH(0x5995dd0)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
        Template::Document::process(Template::Document=HASH(0x5946020), Template::Context=HASH(0x5995dd0)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
        Template::Context::process(Template::Context=HASH(0x5995dd0), Template::Document=HASH(0x5946020)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
        Template::Service::process(Template::Service=HASH(0x597fe30), "/usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodel"..., HASH(0x566c068)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
        Template::process(Template=HASH(0x57d9a68), "/usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodel"..., HASH(0x566c068), SCALAR(0x28de5d8)) called at /usr/local/cpanel/Cpanel/Template.pm line 457
        Cpanel::Template::process_template("cpanel", HASH(0x566c068), HASH(0x4da9068)) called at cpanel.pl line 1248
        cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodel"..., 1) called at cpanel.pl line 5226
        cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874
        cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/subdomain/dodeldomain.html.tt") called at cpanel.pl line 304
    [2017-06-08 13:34:52 +0000] warn [SubDomain::delsubdomain] Encountered error in SubDomain::delsubdomain: [A fatal error or timeout occurred while processing this directive.]
    
    Cpanel::Exception/(XID 2hhc6b) The system failed to load and to parse the file “/var/cpanel/autossl_queue_cpanel.json” because of an error: (XID vf9ezw) The system failed to parse the JSON stream data “” for the caller “(eval)” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "\x{0}\x{0}\x{0}\x{0}...") at /usr/local/cpanel/Cpanel/JSON.pm line 121.
    
     at /usr/local/cpanel/Cpanel/Transaction/File/BaseReader.pm line 61.
        Cpanel::Transaction::File::BaseReader::__ANON__(Cpanel::Exception::JSONParseError=HASH(0x33ea248)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 122
        Try::Tiny::try(CODE(0x3069628), Try::Tiny::Catch=REF(0x2fb6d28)) called at /usr/local/cpanel/Cpanel/Transaction/File/BaseReader.pm line 62
        Cpanel::Transaction::File::BaseReader::_init_data_with_catch(Cpanel::Transaction::File::JSON=HASH(0x31788a0), "path", "/var/cpanel/autossl_queue_cpanel.json", "lock_waittime", 28800) called at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 150
        Cpanel::Transaction::File::Base::new("Cpanel::Transaction::File::JSON", "path", "/var/cpanel/autossl_queue_cpanel.json", "lock_waittime", 28800) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel/Queue.pm line 219
        Cpanel::SSL::Auto::Provider::cPanel::Queue::_get_transaction() called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel/Queue.pm line 43
        Cpanel::SSL::Auto::Provider::cPanel::Queue::new("Cpanel::SSL::Auto::Provider::cPanel::Queue") called at bin/autossl_check_cpstore_queue.pl line 119
        bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x3423608)) called at bin/autossl_check_cpstore_queue.pl line 106
        bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101
        Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/bin::autossl_check_cpstore_queue.pid", CODE(0x2f81128)) called at bin/autossl_check_cpstore_queue.pl line 107
        bin::autossl_check_cpstore_queue::_run_maybe_captured_once_at_a_time(bin::autossl_check_cpstore_queue=HASH(0x3423608)) called at bin/autossl_check_cpstore_queue.pl line 97
        bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50
        Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x34233e0)) called at bin/autossl_check_cpstore_queue.pl line 98
        bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x3423608)) called at bin/autossl_check_cpstore_queue.pl line 87
    
    
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You can try moving the /var/cpanel/autossl_queue_cpanel.json file out of the way and then initiating the AutoSSL queue run to regenerate the file:

    Code:
    mv /var/cpanel/autossl_queue_cpanel.json /root/autossl_queue_cpanel.json.backup1
    /usr/local/cpanel/bin/autossl_check_cpstore_queue
    Thank you.
     
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  6. babel13

    babel13 Registered

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    undef error - Cpanel::Exception::JSONParseError/(XID grd558) The system failed to parse the JSON stream data when clic on a menu item.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hi @babel13,

    Feel free to open a support ticket using the link in my signature if the previous posts to this thread are unhelpful.

    Thank you.
     
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