The system failed to read the maildirsize file

[stomach]

It is going on with multiple accounts.

2016-01-28 09:46:00 The system failed to read the maildirsize file “/home/user/mail/domain.com/financeiro/maildirsize” because of an error: Failed to open “/home/user/mail/domain.com/financeiro/maildirsize”: Permission denied at /etc/exim.pl.local line 1946.

 

[24x7server]

Hello,

Can you please check the permission and ownership of your /home/user/mail/domain.com/financeiro/maildirsize file ? And also check the cPanel and mail account disk quota.

ls -la /home/user/mail/domain.com/financeiro/maildirsize

 

[gersonfs]

I am also with this same problem on multiple servers. It seems to be a problem after an upgrade from cPanel.

2016-01-28 14:05:00 The system failed to read the maildirsize file “/home/user/mail/domain/user/maildirsize” because of an error: Failed to open “/home/user/mail/domain/user/maildirsize”: Permission denied at /etc/exim.pl.local line 1946.

ls -lah /home/user/mail/domain/user/maildirsize
-rw-r----- 1 user user 3,4K Jan 28 14:05 /home/user/mail/domain/user/maildirsize

What would be the appropriate permissions and how to fix it in hundreds of accounts?

 

[cPanelMichael]

Hello

Internal case CPANEL-3807 is open to address the issue where "/usr/local/cpanel/scripts/mailperm" is unable to correct permissions for unreadable files due to attempting to complete the task via a file handle instead of a file name. Please monitor our change log to see when a resolution associated with this case has been released:

54 Change Log - Documentation - cPanel Documentation

Thank you.

 

[ScOut3R]

Dear cPanelMichael,

according to the changelog it was fixed in version 54.0.6. I am running 54.0.8 and I still see this error in the logs, but only for one specific account. Is there something I can do to fix this error?

Kind regards,
Mate

 

[cinusik]

Same thing on all our servers - looks like something is screwed up:

2016-01-29 15:32:01 The system failed to read the maildirsize file “/home/xxxxx/mail/xxxxx.com/ron/maildirsize” because of an error: Failed to open “/home/xxxxx/mail/xxxxx.com/ron/maildirsize”: Permission denied at /etc/exim.pl.local line 1946.

for all maildir files, please investigate that and fix ASAP. It happened after update to 54 version.

Tried to delete file and problem is still there after file is recreated. With every incoming file to the mailbox error is generated.

 

[cPanelMichael]

The output to /var/log/exim_mainlog is by design. The issue is that "/scripts/mailperm" is not correcting the permissions on the mail files. Could you let us know the specific error messages you receive when running the "/scripts/mailperm $username --verbose" command?

Thank you.

 

[cinusik]

Issue fixed - just updated to latest release version 54.0.8, than run:
/scripts/mailperm
and maildirsize errors are gone.
Thanks for pointing this out cPanelMichael.
I also did not noticed mailperm script run during upcp update process so maybe this is cause of the problems with incorrect maildirsize permissions.

 

[abrakadabra]

WHM 54.0 build 8

If maildirsize file is removed, it is recreated during exim delivery with user,group of username:username, which is wrong, i guess.

After running /scripts/mailperm <user> --verbose, the file is changed to user,group of username:mail. However, the file is again automatically changed to user,group of username:username during next exim delivery and therefore the /var/log/maillog errors persist.

 

[cinusik]

WHM 54.0 build 8

If maildirsize file is removed, it is recreated during exim delivery with user,group of username:username, which is wrong, i guess.

After running /scripts/mailperm <user> --verbose, the file is changed to user,group of username:mail. However, the file is again automatically changed to user,group of username:username during next exim delivery and therefore the /var/log/maillog errors persist.

Yes, you are right. Errors are back after new email delivery.

 

[anup123]

I am getting same error across the server.

 

[stomach]

I continue with the Problem

 

[Infopro]

Please feel free to open a ticket directly to cPanel Technical Support about this.

 

[Steve S.]

I'm seeing this on 2 servers:
CENTOS 6.4 x86_64 standard – WHM 54.0 (build 8)
CENTOS 5.11 i686 standard – WHM 54.0 (build 8)

It appears only to be happening to accounts that were migrated to these servers within the last couple weeks. Accounts that were already on these servers prior to to the migration don't seem to be affected.

when I run /scripts/mailperm <account> --verbose and it fixes the permissions.
Come back and check the next day and the permissions of maildirsize have returned to the bad settings.
Plenty of mail comes into the accounts without changing the permissions, so not sure what triggers the change.

Clues:
After migrating the accounts I rsync'd the mail dirs for the moved accounts a few times until DNS propagated.
Cpanel updates have been done since the migrations.
Converted the mail from courier to dovecot on both servers since the migration.

 

[zackw]

I just had to fix this error too.

Watching this thread for updates and see if the permissions return to previous values automatically for me too.

 

[stomach]

I'm still having trouble.

The team failed to solve.

 

[bloatedstoat]

Yep, we have this error too after our upgrade ran last night to WHM 54.0 (build 8)
I have opened a support ticket #7452317

 

[cPanelMichael]

Hello

To update, the issue is addressed with internal case CPANEL-4033. Please feel free to monitor our version 54 change log to see when this case is released:

54 Change Log - Documentation - cPanel Documentation

Thank you.

 

[luxhosting]

Hello,

we have again this issue, on 2 actual servers : CENTOS 5.11 x86_64 vmware – cpanel3 WHM 54.0 (build 12)
What do we have to to to fix this ?
Thanks and best regards

 

[cPanelMichael]

Hello

The resolution for this case is included in cPanel version 54.0.13:

Fixed case CPANEL-4033: Fallback to cpwrap when the system cannot read the maildirsize file.

Note that version 54.0.13 is currently released to the "Edge" build tier. You can find more information about build tiers and the release cycle at:

cPanel & WHM Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

Thank you.