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There was a problem adding the user

Discussion in 'Database Discussion' started by Chimezie Umezie, Mar 19, 2016.

  1. Chimezie Umezie

    Chimezie Umezie Registered

    Mar 19, 2016
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    Lagos Nigeria
    cPanel Access Level:
    Website Owner
    Please I am trying to move a website from one domain to another. When I tried to create the database user in MySQL I got the following error message on x3 theme:

    Invalid version: at /usr/local/cpanel/Cpanel/MysqlUtils/ line 81.

    Then again I tried changing the theme to Paper lantern I got this error message:
    "There was a problem adding the user: "

    Please I will appreciate any assistance on this forum.

    Warm regards
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator
    Hello :)

    Do you have root access to this system? If so, could you let us know the output to /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
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