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This webpage is not available -Web Mail Issue

Discussion in 'E-mail Discussions' started by dumindard, Jul 16, 2014.

  1. dumindard

    dumindard Registered

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    Hi,

    I am very new to WHM and last week my client bought dedicated server.so we able to set up our site.but its unmanage server and we need to setup everything our own.so when i access to my cpanel and create mail address.but when i click web mail its not loading and says This webpage is not available.so how can i solve this issue asap

    Thanks
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    This could be many things, hard to guess from your details. But lets try. :)

    Is cPanel server setup proper? Hostname correct?
    Was the cPanel account created properly?
    Are you using a custom style for cPanel?
    Is WebMail enabled in that accounts Package Features list?

    WHM » Packages » Feature Manager
     
  3. dumindard

    dumindard Registered

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    Hi,

    My server is bought from RapidSwitch

    Thanks lot for the reply.i will answer to your quiz like this,

    Is cPanel server setup proper? Hostname correct?
    It was done by Rapidswitch
    Was the cPanel account created properly?
    It was done by Rapidswitch
    Are you using a custom style for cPanel?
    As i understand NO
    Is WebMail enabled in that accounts Package Features list?
    Removed

    Thanks
     
    #3 dumindard, Jul 16, 2014
    Last edited by a moderator: Jul 16, 2014
  4. cPanelJared

    cPanelJared Technical Analyst
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    Please avoid linking to other sites to share screenshots. You can provide a screenshot by adding it as an attachment to your forum post.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might want to contact your Hosting Provider and ask them to take a closer look at this for you.

    Or, feel free to open a ticket to cPanel Technical Support. There's a link to do that in cPanelJared's signature, just above my post.


    GL!
     
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